POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.
Key Responsibilities:
- Oversee and coordinate the overall operations of the Vietnam E-commerce Warehouse (EC Warehouse).
- Monitor and manage the performance of the third-party warehouse (3PL), including receiving, storage, picking, packing, and shipping activities, ensuring accuracy and timely execution.
- Act as the primary point of contact between the company and the third-party warehouse, maintaining daily communication with warehouse management and promptly resolving operational issues.
- Manage inventory control processes, monitor stock levels, and ensure consistency between system records and physical inventory.
- Coordinate with Procurement, Operations, Logistics, and other relevant departments to ensure smooth product flow and order fulfillment.
- Track warehouse KPIs and service performance, driving continuous improvement initiatives to optimize warehouse operations.
- Support the optimization of warehousing and logistics processes to enhance overall operational efficiency.
- Handle operational exceptions, inventory discrepancies, and customer complaint-related issues.
- Prepare and maintain regular inventory and operational reports.
- Travel to the warehouse site as required to support on-site operations and management.
Qualifications:
- Bachelor's degree or above, preferably in Logistics, Supply Chain Management, Warehouse Management, or a related field.
- Minimum of 3 years of experience in warehousing, logistics, supply chain, e-commerce operations, or related areas.
- Experience managing third-party logistics providers (3PL) is highly preferred.
- Experience working with e-commerce warehouses and platforms such as Shopee, Lazada, TikTok Shop, or similar is preferred.
- Fluent in either Chinese or English, with the ability to use the language as a working language.
- Strong communication, coordination, and cross-functional collaboration skills, with the ability to independently resolve operational issues.
- Detail-oriented, responsible, and highly organized.
- Willingness to travel as required.
一、岗位职责
- 负责越南仓（EC仓）的整体运营协调与管理工作
- 监督第三方仓库（收货、存储、打包、发货等）运营情况，确保作业准确、及时完成
- 作为公司与第三方仓库之间的主要对接窗口，与仓库经理保持日常沟通，及时协调和解决运营问题
- 负责库存管理，跟踪库存情况，确保系统数据与实物一致
- 协调采购、运营、物流等相关部门，保障货物流转顺畅
- 跟进第三方仓库KPI及服务质量，推动仓库运营持续优化
- 协助优化仓储及物流运营流程，提高整体运营效率
- 处理仓库运营过程中的异常情况及客户投诉相关问题
- 定期输出库存及运营相关报表
- 根据业务需要，支持越南仓出差及现场运营管理
二、任职要求
- 本科及以上学历，物流管理、供应链管理、仓储管理或相关专业优先
- 具备3年以上仓储、物流、供应链或电商运营相关工作经验
- 有第三方仓（3PL）管理经验者优先
- 有电商仓（Shopee、Lazada、TikTok Shop等）工作经验者优先
- 中文或者英文流利，能够作为工作语言
- 具备良好的沟通协调能力及跨部门协作能力，能够独立处理运营问题
- 工作细致认真，责任心强
- 能接受出差安排
*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
