Technical Support Engineer, Intermed

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

. Assists/Resolves day-to-day technical problems arise from divisions or customer concerns.

. Works with other Master - Expert Technicians and Engineering members as needed to provide trainings for other technicians and partners.

. Drives initiatives and provides support to our partners (CCC, VOC, SLSC) to improve response/lead time and reduce errors.

. Assists NPI and CapEx activities, gains Applications knowledge start with Spectrum analyzer and provides support to the Service Center.

. Provides technical support, consultation and mentoring to technicians of all levels.

. Solves complex technical problems at the service center independently and provides trainings to other technicians

. Determines the root cause and initiates corrective action resulting in solutions that are cost effective and enhance the process.

. Leads or participates in continuous improvement, new product introduction and engineering projects.

. Researches and recommends new test equipment for improved testing proficiency and cost effectiveness.

. Uses advanced software skills and technical expertise to fix, enhance or develop automated calibration procedures.

. Retains ownership through problem resolution. This is done verbally or via technical correspondence and may be accomplished by phone or visits to the customer site.

. Provides leadership and facilitates discussions among service personnel, cross-functional teams and trade customers regarding technical issues or problem resolution.

. Interprets customer requirements and potential needs to meet customer satisfaction goal.

. Makes formal presentations on technical matters to customers, engineering and management.

. Complies with Keysight Technologies business direction policies and strategies.

. Promotes teamwork, safety, ESD compliance and other programs that is conducive to an efficient safe and pleasant work environment

Qualifications

. Requires Associate of Science degree or higher education, specialized in Electronics Technology, Bachelors or Masters Degree in Engineering.

. Requires a minimum of 5 years directly related working experience.

. Highly developed technical or business oriented skill set that can be leveraged cross organizationally.

. Requires high degree of independent action and initiative.

. Possesses excellent troubleshooting skill by staying current on new/emerging technologies applied at Keysight.

Pay Range:

USD $70,750.00 - USD $117,920.00 Year

Careers Privacy StatementKeysight is an Equal Opportunity Employer.