Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities. Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action. Documents customer information and recurring technical issues to support product quality programs and product development. Employees who address highly complex technical issues that need to be escalated would be reported to Technical Support Engineer.
Technical Support Agent
기술지원정규직전체 · 경력 무관Germany출근
Technical TroubleshootingCustomer SupportCommunication SkillsElectro-mechanical Knowledge
Boston Dynamics에서 Technical Support Agent를 채용합니다. 고객의 제품 문의에 대응하고 기술적 문제 해결을 담당하며, 설치 및 운영 관련 이슈를 처리합니다. 에 대한 지식과 뛰어난 이 필수입니다. 제품 품질 개선을 위해 기술적 이슈를 문서화하는 업무를 수행합니다.