Replit에서 기술 지원 엔지니어를 채용합니다. JavaScript 또는 Python을 활용한 디버깅 능력과 1~2년 이상의 관련 경력이 필수입니다. 고객의 기술적 문제를 해결하고 자동화 도구를 개선하며, AI 기반 개발 환경에서 사용자 경험을 최적화하는 역할을 수행합니다. 뉴욕 사무실 출근이 가능한 분을 찾습니다.
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
As a Support Engineer you are at the forefront of helping those developers create. In a given day you’ll help with all sorts of things ranging from general Replit usage questions, identifying and debugging issues on the platform and helping to build and maintain the tools we use.
Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. We use tools like Zendesk, Linear, Slack, and Replit itself to get the job done. You’ll play a critical role in shaping how support adapts to new products, new customer expectations, and AI-assisted workflows, operating effectively in ambiguity. You’ll combine deep technical troubleshooting with calm, confident communication to keep builders moving.
You will work on a global team of support specialists and engineers united by Replit's mission to make the next billion software creators. Together, you'll ensure developers worldwide have the support they need to bring their ideas to life.
Work directly with Replit customers via support tickets to solve technical product issues, identify bugs, and provide technical guidance while meeting ticket volume, quality, and resolution time targets.
Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit.
Contribute to internal tooling, automation, and the Support team's Knowledge Base
Support customer-facing communications for outages and incidents. Swiftly report ongoing bugs for Engineering to triage and fix.
1-2+ years of prior experience in software development or relevant technical support experience.
Experience with support tools and ticketing systems (e.g. Zendesk, Linear, Slack).
Basic to intermediate debugging skills with JavaScript, Python, or similar languages.
Proven ability to work efficiently in fast-paced, high-volume support environments with strict productivity metrics.
Excellent written and verbal communication under time pressure — able to convey technical concepts clearly and calmly. Proactively ask questions when encountered with the unknown.
An ownership-driven mindset and genuine empathy for customers building on Replit.
Bonus Points:
Has used Replit in the last 3 to 6 months.
Experience working with IDEs, terminals, or other common developer tools.
Experience with AI tools (Claude, ChatGPT, etc.)
Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions
Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams
Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences
Continuous learning: Passion for staying current with industry best practices and new technologies
Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems
This is a full-time role that can be held from our NYC office. The role has an in-office requirement.
💰 Competitive Salary & Equity
💹 401(k) Program with a 4% match (US Only)
⚕️ Health, Dental, Vision and Life Insurance
🩼 Short Term and Long Term Disability
🚼 Paid Parental, Medical, Caregiver Leave
🏝 Flexible Time Off (FTO) + Holidays
🚗 Commuter Benefits (In-Office Only)
📱 Monthly Wellness Stipend
🧑💻 Autonomous Work Environment
🖥 In Office Set-Up Reimbursement (In-Office Only)
🚀 Quarterly Team Gatherings
☕ In Office Amenities (In-Office Only)
To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.
