Uber Freight에서 물류 운영 및 고객 관계 관리를 총괄할 Sr. Customer Service Manager를 채용합니다. 물류/공급망 운영 5년 이상의 경력과 TMS 활용 능력이 필수입니다. 아칸소주 로저스 센터에서 근무하며, 전략적 고객의 운송 성과를 모니터링하고 프로세스 개선을 주도하는 핵심 역할을 수행하게 됩니다.
No immigration sponsorship or transfer available for this role.
The Sr. Customer Service Manager serves as the primary operational partner for one of Uber Freight's strategic manufacturing customers. Based in our Rogers, AR Center of Excellence, you'll oversee day-to-day transportation operations while partnering closely with the customer and cross-functional Uber Freight teams to deliver exceptional service and operational excellence.
In this role, you'll monitor transportation performance, lead customer communications, troubleshoot operational and system issues, and drive process improvements that enhance network performance. You'll collaborate with Operations, Carrier Management, IT, and Client Engagement teams to resolve challenges, improve workflows, and ensure customer objectives are achieved.
This is an excellent opportunity for someone who enjoys combining transportation operations, customer relationship management, and continuous improvement in a highly visible role.
Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
