FourKites은 B2B SaaS 플랫폼의 기술적 문제를 해결하고 고객을 지원할 Product Support Specialist를 채용합니다. 2년 이상의 기술 지원 경력과 로그 분석, API, SQL 활용 능력이 필수입니다. AI 도구를 활용한 워크플로우 개선에 관심이 많고, 복잡한 문제를 끝까지 책임질 수 있는 분을 찾습니다. 시카고 사무실에서 근무하는 하이브리드 포지션입니다.
New
Chicago, IL
At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. FourKites is seeking a Specialist to join our Product Support team. We're looking for someone who combines technical curiosity with genuine customer empathy — someone who's shown early ability to own complex problems end-to-end and is ready to grow into a role with real breadth across enterprise support, cross-functional collaboration, and evolving AI-driven workflows.
The Specialist will provide advanced technical support for our B2B SaaS platform, owning issues from identification through resolution while advising a diverse range of stakeholders — from Global 2000 shippers, to transportation and logistics companies across geographies and modes, to independent trucking companies — on how to get the most out of FourKites.
This role sits at the intersection of technical problem-solving and customer communication. You'll triage inbound requests across channels (calls, cases, etc.), conduct proactive outbound engagement with customers and carriers, and serve as the connective tissue between our customers and our Product, Engineering, and Customer Success teams. You'll also work within a team that is actively integrating AI tools into its workflows — comfort navigating change and learning new tooling quickly matters here.
This is a high-growth seat. Depending on your strengths and interests, the role can develop toward a senior support engineering track (deepening technical expertise and shifting into break-fix collaboration with Engineering) or a Technical Account Management-style track (owning customer relationships with technical depth). We'll help you figure out which path fits.
This role is based out of our Chicago office with a hybrid schedule.
We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out!
The expected annual base salary range for this role is $70,000 – $80,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program.
FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office.
FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com. FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office.
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