Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Solutions Architecture team partners with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success.
We work with C-level executives, finance leaders, product design and engineering teams at large global brands and platforms who are building financial services solutions with Stripe. We work closely with Account Executives, Professional Services, Customer Success Managers, Partners, Technical Account Managers, and Product Teams to develop and execute on the account strategy for our platform prospects.
What you'll do
As a member of the team, you'll build highly consultative trusted relationships with C-level executives and technical decision makers in the customer's organization to provide business and technical thought leadership and become a trusted advisor in solving business-critical challenges. You'll architect business models with them so they can drive new monetization opportunities and growth.
Responsibilities
- Be a key member of the Platform account team with deep involvement in defining the customer strategy. Identify and close new complex opportunities and accelerate solution adoption
- Develop and articulate the end-to-end customer transformation journey and create future roadmaps and architectures with deep third-party integrations in play
- Lead strategy engagements with users to align to business priorities, design solutions, and secure the technical win by performing in-depth customer discovery, evangelizing the proposed solutions through executive briefings, readouts, presentations, and solution demos
- Expand our footprint within existing accounts to new global markets and business units by introducing new capabilities and local payment methods
- Act as the "Voice of the Customer" to bring insights, trends, and opportunities to the leadership, product, and engineering teams from the forefront and prioritized for delivery
- Participate in sales forecasting, Quarterly Business Reviews, and account and territory planning to strategically and tactically align for success
- Showcase the capability of our platform in solving business problems, highlighting features, benefits, and potential customizations. This includes demonstrating how those benefits pass down to the customer's own user base
- Manage pre-sales projects, coordinating proof of concept development, and feasibility checks. Ensure all solutions proposed are viable, beneficial to our potential clients, and also accommodating to their customers
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 4+ years of experience in a similar customer-facing engineering role such as solution consultant, solutions architect, or sales engineer, for a global software enterprise
- Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels
- Effective group-facilitation skills and confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities
- Thorough understanding of the software development lifecycle and API architecture
- Outstanding spoken and written communication skills, presentation skills, and confidence in explaining complex concepts to both technical and non-technical audiences
- Develop a comprehensive understanding of Connect, our solution for enabling platform payments, exploring its various features, and integration methodologies
- Ability to understand how a wide variety of applications such as ERP, CRM, Billing, Tax, and legacy systems interact with each other in a platform technology stack or ecosystem
Preferred qualifications
- Experience as a customer-facing, domain expert in the payments space, presenting and architecting solutions for platform customers
- Prior experience driving technical sales with top-tier enterprise-scale platforms and supporting them and their customers' unique requirements
- Experience with integrating Stripe or other RESTful APIs into web applications
- Experience in systems design, building, and deploying complex applications
- Experience in helping customers adopt and consume software in a cloud model
- Strategic and creative thinker who proactively identifies challenges and maintains a positive approach when facing difficult obstacles
