USA Wilmington, MA - HQ

Software Support Engineer

Time type: full time Posted on: June 08, 2026 Job requisition id: R7294

What we need

We are looking for a proactive Software Support Engineer to join our T3 Deployment team within our Technology, Software & Robotics Engineering organization. Your job will be to help deploy, troubleshoot, and stabilize the software that runs our automation systems in production — partnering with Engineering, DevOps, QA, and Operations to deliver high-quality, reliable releases.

What we do

The T3 Deployment team is part of Symbotic's Technology, Software & Robotics Engineering organization, which designs, builds, and supports the AI-powered software that orchestrates our fleet of fully autonomous robots. The Deployment team is responsible for releasing, integrating, and stabilizing that software inside live customer distribution centers — bridging Engineering and Operations to take every release from build to a reliable, high-performing go-live.

What you'll do

Support cross-functional release readiness and deployment execution with Engineering, DevOps, QA, Operations, and site teams.
Assist with supply chain automation improvements through scripting, system integration tasks, and deployment automation.
Operate and help maintain CI/CD pipelines, Kubernetes-based deployments, infrastructure automation, and production release activities.
Troubleshoot technical issues across applications, integrations, infrastructure, databases, and distributed systems, with guidance from senior engineers.
Build and maintain runbooks, scripts, and repeatable processes that reduce manual effort and improve operational reliability.
Partner with internal and external stakeholders to support stable delivery, timely issue resolution, and successful customer outcomes.
Travel approximately 10–20% to support deployment activities, site readiness, customer environments, and critical release events, including maintenance windows during off-hours as needed.

What you'll need

Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field; equivalent work experience may be considered.
Minimum of 2 years of software engineering, deployment, or production support experience.
Required technical skills: Linux, CI/CD, scripting, APIs, databases, and basic Kubernetes/DevOps familiarity.
Preferred technical skills: Docker, SQL, Git, Jenkins, Ansible/AWX, Helm, Kafka, RabbitMQ, Redis, monitoring, and cloud platforms.
Exposure to supply chain automation, warehouse automation, logistics systems, robotics, ASRS, WMS, WES, or WCS environments preferred.
Core competencies: proactive ownership, technical curiosity, cross-team coordination, communication, documentation, and production urgency.

Our environment

Up to 10% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.

#LI-PA2

#LI-Hybrid

The base range for this position in the posted location is $82,000.00 - $113,300.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.

Software Support Engineer