Senior Specialist - Payments & Risks
Zurich
In short:
In this role, you are ensuring the commercial heartbeat of our business never skips a beat. With a primary focus on our retail environment, you act as the vital link between our physical stores and our digital infrastructure. You understand that in high-stakes retail, payment availability is the foundation of the customer experience: no payments, no sales.
Your Mission:
- Payment Lifecycle & Settlement Oversight: Monitor the end-to-end flow of transactions from POS hardware through to the merchant bank account. You will ensure that processing cycles are completed accurately.
- Platform Administration & User Management: Serve as the lead administrator for our payment gateways and processing portals. This includes managing complex user hierarchies, assigning role-based permissions, and ensuring secure access for both retail staff and corporate finance users.
- Account & Merchant Maintenance: Own the operational setup and maintenance of Merchant IDs and Terminal. You will manage the lifecycle of these accounts, ensuring new retail locations are onboarded correctly and existing configurations are optimized for processing efficiency.
- Retail Tech & Finance Collaboration: Act as the operational bridge between Retail Tech (who manage hardware) and Finance (who manage reconciliation). You will ensure that the technical configuration of our payment stack provides the clean, granular data required for financial reporting.
- Data Analysis & Optimization: Utilize large datasets to monitor the "health" of our processing. You will investigate "leakage" (failed transactions), identify root causes for high latency at the point of sale, and monitor processing fees to ensure cost-efficiency.
Your Story:
- Operations & Administration Expertise: Proven experience managing payment platforms, gateway back-offices, or merchant acquiring portals. You are comfortable navigating complex administrative interfaces to manage users and system settings.
- Processing Knowledge: A deep understanding of the mechanics of payments, including the roles of acquirers, processors, and card schemes.
- Cross-Functional Communication: The ability to speak "tech" with hardware engineers and "finance" with accountants, ensuring that operational changes satisfy the requirements of both departments.
- Analytical Precision: Strong quantitative capabilities for data processing and numerical analysis. You can look at raw transaction logs or settlement reports and spot the correlations that indicate a systemic processing issue.
- Business Management Principles: A solid grasp of organizational workflows and business logic, specifically regarding how payment operations support the broader P&L.
Attributes of a succesful candidate
- Process Architect: You aren't satisfied with manual workarounds. You are constantly looking for ways to standardize and automate to make the "engine room" run more efficiently.
- Systems Thinker: You don't see a payment as an isolated event; you see it as a journey. You naturally map out how a change in the Retail Tech stack will affect the data flow into Finance and other subsystems.
- Operational Resilience: You remain calm and methodical when processing latencies occur. You prioritize stability and have a "bias for uptime", ensuring the retail floor never feels the friction of back-end maintenance.
- Collaborative Translator: You are a skilled communicator who can explain complex technical concepts simply.
- Data-Curious: You don't wait for a problem to arise; you proactively dive into processing logs and datasets to find "leakage" or inefficiencies that others might overlook.
Your Team:
We power Payment Excellence with seamless processing and smart fraud prevention across all sales channels - driving scalable infrastructure behind the world’s most premium global sportswear brand
As a Senior Specialist for Payment Processing & Operations, you will be the guardian of our payment flow. By mastering the administrative backend and maintaining the integrity of our merchant accounts, you provide the invisible infrastructure that allows our business to scale with confidence.
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