Decagon에서 제품 운영(Product Ops) 기능을 0부터 구축할 시니어 매니저를 찾습니다. 6년 이상의 관련 경력을 바탕으로 부서 간 협업 프로세스를 최적화하고, 데이터 기반의 의사결정을 통해 제품 개발의 효율성을 극대화하는 핵심 역할을 수행하게 됩니다. 생성형 AI 분야의 성장을 함께할 전략적 파트너를 환영합니다.
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
The Product team owns Decagon’s platform and foundational features: agent building, eval, analytics, testing, experimentation, versioning, integrations, and enterprise controls. We work across every customer segment, partnering closely with engineering, design, and go-to-market to ensure our platform is robust, scalable, and easy to use.
As the founding Product Operations Manager at Decagon, your mission will be to drive strategic clarity, pace of execution, and operational excellence within the Product and Design organization. You’ll stand up the function 0→1 to optimize how we build product, including running x-org processes, driving customer- and data-driven decision-making, and owning team enablement.
Build key processes and operating rhythms, including voice of the customer and roadmapping
Bring high-quality, actionable insights from customers and data into our product development process
Drive team enablement, including training, development, and tooling
Have 6+ years of relevant experience (e.g., Product Operations, TPM, Product Manager)
Experience building and operating effective x-org processes and rhythms
Experience managing and influencing cross-functional leaders and stakeholders
Experience working closely with PMs, Designers, Engineers, and GTM partners
Strong analytical acumen, including using quantitative and qualitative data to inform decision-making
Strong communication and relationship-building skills
Demonstrated ability to be a strategic thought partner, proactively identifying and driving new opportunities
A Computer Science, Engineering, or Math degree or equivalent technical experience
Experience working at a startup or high-growth company
Experience working on a generative AI product
$185,000 - $232,000 + Offers Equity
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
