Temporal에서 Technical Services Operations를 이끌 Senior Manager를 채용합니다. B2B SaaS 환경에서의 운영 전략 수립 및 데이터 분석 역량이 필수이며, VP의 전략적 파트너로서 조직의 성과 지표와 프로세스를 최적화하는 역할을 수행합니다. SQL 및 BI 툴 활용 능력이 뛰어나고 복잡한 기술 조직의 운영 체계를 설계할 수 있는 분을 찾습니다.
United States - Remote Opportunity
Temporal is an open source programming model that can simplify code, make applications more reliable, and help developers focus on the important things like delivering features faster. We are on a mission to be the reliable foundation of every developer’s toolbox, and are building the team that will make that happen.
Our values guide us —they are present in how we show up, make decisions, and work together to make an impact. We’re curious, driven, collaborative, genuine and humble.
Temporal is growing and we are looking for those who share our values, challenge 'standard' thinking, and want to influence our future. If you have a passion for improving the developer experience, building world-class open-source software and communities, and want to be a part of our amazing team, we'd love to hear from you!
Temporal's Technical Services organization is the engine that drives customer time-to-production, technical health, and durable consumption growth. The org spans Solutions Architects (presales and post-sales), Developer Success (ticket and incident response), Platform Architects (owned engagements with mission-critical customers), and a growing Professional Services team delivering billable implementation work. Together, they own the customer's technical journey from first commit through production maturity.
This role blends aspects of customer experience (CX), customer support, and customer success (CS) into a single operational role. As Senior Manager, Technical Services Operations, you'll be the operational partner to the VP of Technical Services. You'll own planning, business insights, process design, and playbook development for a multi-function org with targets spanning GRR, NDR, time-to-production, PS margin, and escalation deflection. You'll also serve as the primary owner for Technical Services tooling and data, working in close partnership with GTM Systems and GTM Analytics to power the org's operational infrastructure.
This role is ideal for an experienced post-sales, customer success, or sales engineering operations professional who combines strong data fluency with the judgment to help a VP and leadership team run a complex, multi-function org.
Strategic Partnership & Planning
Data, Insights & Reporting
Process Design & Playbook Development
Systems & Tools
Compensation ranges reflect salary and commission compensation (when applicable) across several geographic markets. Employment offers carefully consider multiple factors, including prior experience, knowledge, expertise, skillset, market location, and job level assessed during the interview process.
Employee benefits and perks below are for full-time employees, part-time or temporary positions are excluded.
Paid Time Off (PTO) and Benefits outside the United States vary by country, and are issued in partnership with Remote.com. Additionally, Temporal offers perks to all international employees for learning & career development, a lifestyle spending account, in-home office setup (in addition to company-issued hardware), professional memberships, work-from-home meals, and access to the Calm app for mental wellness.
Temporal is a globally distributed, collaborative team that values opportunities for in-person connection. Occasional travel may be required for company events, team offsites, and other meaningful moments that bring us together.
Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.
Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.
We are not working with external recruitment agencies, thanks.
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