Senior Manager - Process and Governance Section, Cloud Management Department (CMD)
준법감시인정규직시니어 · 10년 이상
라쿠텐은 클라우드 플랫폼의 운영 효율성과 거버넌스를 책임질 Senior Manager를 채용합니다. 클라우드 인프라 환경에서 프로젝트 관리, 품질 보증(QA), 보안 정책 수립을 주도하게 됩니다. 10년 이상의 관련 경력과 5년 이상의 리더십 경험이 필수입니다. 데이터 기반의 프로세스 개선과 CxO급 이해관계자와의 원활한 소통 능력이 중요합니다.
The Technology Platforms Division (TPD) drives the growth of Rakuten's ecosystem by delivering innovative, high-quality technology platforms characterized by integrated control and strategic partnerships.
Within TPD, the Cloud Platform Supervisory Department (CPSD) develops and manages Rakuten's state-of-the-art cloud platform, empowering global scalability and accelerating innovation across its diverse business units.
The Cloud Management Department (CMD) leads Rakuten’s unified cloud infrastructure strategy by providing governance and essential tools to ensure seamless operation and high satisfaction among service providers and users. As the central point for strategy, planning, and process governance, we manage the cloud product portfolio, budgeting, quality, and security. Furthermore, we empower cross-departmental success through robust cloud foundation and management solutions.
Rakuten Group, Inc. is expanding rapidly both from the size of business and diversity of business perspectives. To keep up with this rapid growth and changes of business, CPSD are always facing new challenges to scale our cloud capacity and capability across private/public hybrid environment while catching up the elevating demand for quality and security. We are a growing team with approximately 40, mainly in Tokyo, U.S.A, Paris, Bengaluru and China.
The Senior Manager, for Process and Governance Section, is responsible for Strategic Program/Project, Quality and security. Job demands people management, stakeholder management from CxO to peer engineering managers, Program/Project Management, Quality & Security enhancement based on data driven modern process design and matured
communication. It is a critical leadership role responsible for driving product competitiveness and operational excellence across the organization. This individual will lead and optimize our project management methodologies, champion continuous quality improvement initiatives, and significantly enhance our security posture. The ideal candidate will possess a strong blend of strategic thinking, hands-on execution, and exceptional leadership skills to build and empower high-performing teams, ensuring the successful delivery of key initiatives while safeguarding our assets and data.
Key Responsibilities
Project Management Leadership:
Develop, implement, and refine a scalable and effective project management framework and methodology (e.g., Agile, Scrum, Waterfall, Hybrid) across various departments, ensuring consistency and best practices, based on the modern global standard best practices.
Oversee a portfolio of strategic programs/projects, ensuring they are delivered on time, within budget, and to the required scope and quality standards
Mentor, coach, and develop program/project managers and project leads, fostering a culture of accountability, collaboration, and continuous improvement
Implement robust project tracking, reporting, and risk management processes, providing clear visibility to stakeholders and senior leadership
Facilitate cross-functional collaboration to remove roadblocks and ensure seamless project execution
Quality Assurance & Operational Excellence:
Establish and continuously improve the quality assurance process of software development, system integration, and change operation of cloud platforms, based on the modern global standard best practices, to support agile and efficient evolution of products
Establish and champion a culture of continuous quality improvement across all operational processes, products, and services in collaboration with engineering teams
Identify key areas for process optimization, efficiency gains, and waste reduction using methodologies such as Lean, Six Sigma, or other relevant frameworks
Develop and implement quality metrics, KPIs, and reporting mechanisms to monitor performance and identify areas for intervention
Lead root cause analysis for quality issues and implement effective corrective and preventative actions
Drive the adoption of best practices and standardization to enhance overall operational efficiency and product/service quality
Security Enhancements & Risk Management:
- Lead regulatory and/or industry compliance initiatives such as ISO27017 and PCI DS
Oversee the identification, assessment, and mitigation of security risks across systems, data, and operations
Stay abreast of emerging security threats, vulnerabilities, and industry best practices to proactively enhance our security posture
Lead or support security audits, vulnerability assessments, , and penetration testing initiatives
Develop and deliver security awareness training programs for employees
Develop and maintain incident response plans and lead efforts during security incidents
Leadership & Team Development:
Recruit, train, mentor, and lead a high-performing team of project managers, quality specialists, and/or security analysts
Foster a collaborative, innovative, and results-oriented team environment
Conduct regular performance reviews, provide constructive feedback, and support professional development
Communicate effectively with all levels of the organization, from individual contributors to executive leadership
Experience of project management, product management, product development and/or DevOps of cloud products, especially in the area of both private and public IaaS, PaaS, data analytics, ITIL, or other relevant technical domains
Bachelor's degree (preferably in Business Administration, Project Management, Computer Science, Engineering, or a related field.)
Master's degree (MBA or related field) preferred
10+ years of progressive experience in project management, operations, process optimization, and quality assurance roles
At least 5+ years of experience in a leadership or managerial capacity, with direct reports
Proven track record of successfully managing complex projects and programs from inception to completion
Demonstrated experience in implementing and improving quality management systems and processes
Strong understanding and practical experience with cybersecurity principles, frameworks, and best practices
Experience in big consulting firm is a plus
Certifications
Project Management Professional (PMP) - Preferred
Agile certifications (e.g., CSM, CSPO, SAFe) - Preferred
Lean Six Sigma Green Belt or Black Belt - Preferred
ITIL Certifications
Security certifications (e.g., CISSP, CISM, CompTIA Security+) - Preferred
Skills & Competencies
Exceptional leadership, coaching, and team-building skills
Strong strategic thinking and problem-solving abilities
Excellent communication (written and verbal), presentation, and interpersonal skills
Proficiency in project management software (e.g., Jira, Asana, Microsoft Project, Smartsheet)
Data-driven decision-making with strong analytical skills
Ability to report influence and negotiate with stakeholders at all levels, from CxOs to engineering managers
Proactive, results-oriented, and adaptable to a fast-paced, evolving environment
Understanding of financial principles related to project budgeting and cost control
Familiarity with risk management methodologies
#engineer #director #projectmanager #technologyplatformdiv
English (総合 - 3 - 上級), Japanese (総合 - 2 - 中級)