Senior Manager, Account Management

Company Introduction

CP One Japan, a wholly owned subsidiary of Coupang, Inc. (hereinafter “Coupang”), has launched a new food delivery app called ‘Rocket Now’ in selected areas of Tokyo. CP One Japan is a wholly owned subsidiary of Coupang, Inc. (NYSE: CPNG), a Fortune 150 company listed on the New York Stock Exchange and recognized as a leading technology company. CP One Japan offers food delivery service in Japan under the brand name of “Rocket Now”, and is committed to delivering fast, reliable, and customer-centered food delivery service to Japanese consumers by leveraging Coupang’s advanced technology and innovative logistics solutions.

Our corporate mission is to deliver a ‘wow experience’ to customers. Rocket Now launched a delivery platform with no delivery fees or service charges to ease the burden on customers who use the food delivery service.

Rocket Now is deeply committed to pioneering the future of Japan’s delivery market. We aim to fundamentally transform the food delivery industry by building truly customer-first services. Rocket Now provides employees with opportunities to continuously lead innovation and to take initiative without hesitation based on agility and boldness to deliver results. If you are passionate about delivering exceptional service to customers and pioneering new markets, join Rocket Now today.

Role Overview

Senior Manager II, Merchant Account Management is a senior leadership role responsible for driving both business performance and team effectiveness across Rocket Now’s key merchant segments. This role requires a strong balance of analytical thinking, execution capability, and organizational leadership, with a clear focus on delivering measurable results in a fast-paced and evolving environment. 

What You Will Do

• Lead and develop a team of Account Managers, driving strong team performance and individual growth

• Own and drive key business metrics, ensuring consistent achievement of results, not just reportingIdentify business challenges, define problems clearly, and drive end-to-end solutions with measurable impact

• Oversee merchant lifecycle performance and drive sustainable growth across segments

• Build and manage relationships with key merchants to support long-term business success

• Partner with cross-functional teams to align on priorities and drive execution

• Operate effectively in a dynamic and changing environment, adapting quickly as business needs evolve

• Contribute to team structure, processes, and ways of working as the organization continues to scale

Basic Qualifications

• 10+ years of experience in sales, business development, or account management

• 5+ years of people management experience

• Proven track record of delivering strong business outcomes

• Strong analytical skills with a data-driven approach to decision making

• Excellent communication and stakeholder management skills in Japanese

• Business-level English (speaking/reading/writing)

• Ability to thrive in a fast-paced and ambiguous environment

• Short term business trips to other regions

Preferred Qualifications

• Familiarity with Salesforce, Tableau, SQL, or other BI/CRM tool
• Experience managing mid-to-large size teams or multiple layers of organization 

Recruitment Process and Others

Recruitment Process

• Application Review - 1st Virtual Interview - 2nd Virtual Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Working Conditions

• Employment Type : Regular 
• Probationary Period : 1-6months. Confirmation of permanent employment will be subject to an assessment of job performance and role fit during this period. 
• Other details will be provided separately 

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience and/or the necessity of business, etc. at the time of joining Coupang and/or after joining Coupang. The job title/duties and responsibilities after such change shall not be subject to any special restriction. The job titles and responsibilities at the time of joining Coupang will be communicated to the candidate at the appropriate time before the offer.
• Details will be provided separately after receiving your application by email and/or during the job interview. 

Equal Opportunities

CP One Japan is an Equal Opportunity Employer committed to fair and inclusive hiring practices in accordance with Japanese labor laws. We welcome applications from all qualified individuals and ensure that employment decisions are made without discrimination based on unreasonable grounds, including the following grounds:

• Labor Union Membership: Employment is not conditioned on membership or non-membership in any labor union. We respect the rights of individuals to freely associate, as protected under the Labor Union Act.
• Gender: We do not discriminate based on sex or gender in recruitment, hiring, etc., in compliance with the Act on Equal Opportunity and Treatment between Men and Women in Employment.
• Age: We do not set age limits or discriminate based on age in our hiring processes, except where legally justified under the Act on Comprehensively Advancing Labor Measures, and Stabilizing the Employment of Workers, and Enriching Workers' Vocational Lives.
• Disability: We provide equal opportunities to individuals with disabilities and offer reasonable accommodations as required under the Act on the Facilitate the Employment of Persons with Disabilities.
• Fair Hiring Process: We conduct a fair hiring process that respects the fundamental human rights of all employees. We do not discriminate based on race, nationality, ideology, religion, etc. during the recruitment or hiring process.

We are committed to fostering a respectful, inclusive, and diverse workplace where all individuals can thrive. Selection for employment is based solely on individual merit, qualifications, and business needs. The personal information you provide when applying will be collected and managed by Coupang in accordance with the following privacy https://www.coupang.jobs/jp/privacy-policy/ 

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/