USA Wilmington, MA - HQ

Senior IT Technical Program Manager

Time type: full time Posted on: July 31, 2026 Job requisition id: R7259

What we need

We are seeking a highly motivated Senior IT Technical Program Manager with strong experience leading large-scale, technically complex IT programs across enterprise environments. You will partner with cross‑functional leaders across IT, security, infrastructure, applications, data, product, finance, and business functions to plan and execute critical technology initiatives.

Your primary goal will be to ensure IT programs are strategically aligned, well‑planned, and flawlessly executed, with proactive management of dependencies, risks, and delivery outcomes. This is a highly visible role, requiring regular interaction with senior leaders and executive management to drive clarity, accountability, and results across the organization.

What we do

The Enterprise IT Infrastructure Team manages our IT infrastructure across on-premises and cloud environments, ensuring reliable compute, network, and service operations. Our team optimizes servers, virtualization, and cloud platforms while maintaining seamless connectivity with SD-WAN, firewalls, and VPNs. The Service Desk provides end-user support, and IT Operations handles monitoring, incident management, backups, and system performance. We also deploy and support IT implementations at customer sites, ensuring seamless integration and ongoing technical assistance. By aligning IT solutions with business needs, we drive reliability, scalability, and innovation.

What you’ll do

Project Leadership

Partner with IT leadership, business owners, architecture, security, finance, and vendors to ensure program plans are technically sound, realistic, and aligned to business priorities
Own scope, schedule, budget, dependencies, and delivery outcomes for multiple strategic IT programs
Facilitate cross‑functional program reviews and executive updates, clearly communicating status, risks, mitigation plans, and decisions required
Act as the primary program lead and escalation point, ensuring strong stakeholder alignment and timely resolution of roadblocks

Program Execution

Lead multi‑disciplinary IT teams through the full program lifecycle: strategy, design, implementation, deployment, and operational transition
Drive execution of enterprise IT initiatives, including:
Infrastructure and cloud platforms (hybrid / multi‑cloud)
Enterprise applications (ERP, CRM, HR, Finance, Supply Chain)
Cybersecurity, identity, compliance, and risk programs
Data platforms, integrations, and analytics solutions
Coordinate delivery across internal teams and external vendors / system integrators
Manage complex dependencies across applications, infrastructure, security, data, and business processes
Proactively identify and mitigate technical, operational, and organizational risks
Own cross‑program issue tracking, root‑cause analysis, and corrective action planning
Ensure timely delivery of key program artifacts such as:
Program plans and roadmaps
Architecture and dependency documentation
Requirements, design, and validation documentation
Cutover, change management, and operational readiness plans

Champion Process & Execution Excellence

Foster a culture of transparency, accountability, and disciplined execution across IT delivery teams
Ensure adherence to IT governance, SDLC, change management, and security controls
Continuously improve program management standards, tooling, and reporting to scale execution
Drive consistent use of agile, hybrid, or waterfall delivery methods as appropriate to the program

What you’ll need

Minimum 8 years of experience delivering complex IT or technology programs
Minimum 5 years in a Technical Program or Senior Program Management role
Proven experience leading enterprise‑scale IT programs spanning multiple domains (infrastructure, applications, security, data)
Strong understanding of modern IT architectures including cloud, integrations, security, and enterprise platforms
Experience managing large system implementations, migrations, or transformations
Demonstrated success working in matrixed organizations and influencing without direct authority
Experience managing vendor‑led and globally distributed teams
Proficiency with Jira, MS Project (or equivalent), PowerPoint, Excel, Word, and Visio
Excellent communication, executive presence, and stakeholder management skills
Strong problem‑solving mindset with the ability to navigate ambiguity and competing priorities
Bachelor’s degree in Information Systems, Computer Science, Engineering, or related discipline

Our environment

Up to 10% travel may be required
Employees must have a valid driver’s license and ability to travel to customer or company locations as needed
The employee is responsible for owning a credit card and managing expenses for reimbursement

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The base range for this position in the posted location is $150,000.00 - $206,800.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.

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