Senior Experience Designer – User Insights and Concept Strategy

Senior Experience Designer – User Insights and Concept Strategy

Everything we do, we do with our customers front of mind. Our User Interface (UI) Engineering team leads the design and evaluation of technologies that make our innovative, game-changing products as easy to use as possible. We apply a user-centered, iterative design process to deliver usable interface designs across hardware and software products. We collect and make good use of a broad range of data and employ human factors engineering principles to identify and resolve usability problems and gain insights that influence product design and development. 

What you’ll achieve:

As an Senior Experience Designer – User Insights and Concept Strategy, you will help shape future product and experience direction by developing a deep understanding of user needs, behaviors, and motivations. This role combines user research, strategic thinking, AI-enabled workflows, and experience ideation to identify opportunity spaces and explore new ways products, services, and ecosystems can create value for users. The ideal candidate is equally comfortable uncovering unmet needs, imagining future experiences, and guiding product and design priorities through compelling storytelling and evidence-based recommendations.

Join us to do the best work of your career and make a profound social impact as a Senior Experience Designer – User Insights and Concept Strategy on our Experience Design Group team in Austin, Texas. 

You will:

• Conduct and synthesize qualitative and quantitative user research, leveraging AI-enabled tools to uncover unmet needs, identify meaningful patterns, and accelerate concept generation
• Explore and develop future experience concepts across products, services, and ecosystems, generating multiple directions and evaluating their value to users, differentiation potential, and business relevance
• Translate user insights into clear opportunity spaces that inform product strategy, ecosystem development, and design priorities through concept narratives, prototypes, frameworks, and visual storie
• Partner with industrial design, product management, engineering, marketing, and research teams to align concepts with user needs and business goals while navigating trade-offs across scope, schedule, cost, and quality 
• Support the growth of more junior team members by sharing knowledge, providing feedback, and encouraging end-to-end thinking in their daily work 

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: 

Essential Requirements

• Bachelor's degree with 5+ years of related professional experience; or Master's degree with 3+ years; or PhD without experience; or equivalent experience in experience design, UX, design research, innovation strategy, or concept development
• Demonstrated experience applying user insights to influence product, design, or experience decisions and generating concepts informed by user needs, market opportunities, and business objectives
• Strong ability to synthesize complex information into actionable insights and conceptualize solutions that do not yet exist, generating multiple alternatives for consideration
• Experience using AI-enabled tools to support research, ideation, concept development, or insight synthesis workflows
• Excellent storytelling, communication, and visualization skills with the ability to influence cross-functional stakeholders through clear recommendations and strategic thinking

Desirable Requirements

• Understanding of competitive landscapes, industry trends, and emerging technologies with the ability to identify experience innovation opportunities
• Strong curiosity and desire to continuously learn about users, markets, technology, and evolving behaviors

Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $121,000 to $166,100.

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com

Who We Are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy.

Visit our Culture Code page to learn more about how we work and lead.