Sourcegraph는 Senior Customer Success Manager를 채용합니다. 15-20개의 엔터프라이즈 계정을 관리하며 제품 도입과 성장을 주도할 분을 찾습니다. 기술 SaaS 환경에서의 고객 대응 경험과 개발자 워크플로우에 대한 이해가 필수입니다. AI 기반 개발 도구의 가치를 고객에게 전달하고 비즈니스 성과를 창출하는 핵심 역할을 수행하게 됩니다.
Everything is changing in how software gets built, and Sourcegraph is at the center of that transformation. With Code Search, Deep Search, and MCP, Sourcegraph is the world’s most powerful code intelligence platform that developers and agents rely on to navigate, understand, and operate on massive, complex codebases with speed and confidence.
Teams at companies like Stripe, Uber, and Dropbox rely on Sourcegraph to ship faster and with higher quality. We’re backed by a16z, Sequoia, and Redpoint, and proud to operate as a globally distributed team that values high agency, direct communication, and a deep love for developers and their craft.
If you want to contribute to infrastructure that empowers millions of developers to do their best work - join us.
🌎 While we hire almost anywhere in the world, we have a preference for someone in the United States (EST).
You'll play a meaningful role on a small, high-performing Customer Success team at a pivotal moment. As a CSM at Sourcegraph, you'll manage a book of 15-20 enterprise accounts, helping developers get real, measurable value out of our products. You'll own the post-sales relationship end to end, driving adoption, surfacing risk, and getting customers healthy for renewal and expansion.
This isn't a passive relationship management role. You'll be in the product, analyzing telemetry and adoption patterns, leading enablement sessions, driving strategic customer conversations, and partnering closely with Named AEs and Field Engineers to expand customer value over time. Sourcegraph is also at an exciting inflection point as we evolve from a seats-based model toward more consumption and workflow-oriented adoption, making the CSM's impact on customer outcomes more tangible than ever.
📅 Within one month, you will…
📅 Within three months, you will…
📅 Within six months, you will…
You're tech-curious, customer-oriented, and comfortable operating with a high degree of autonomy. You can manage a book of 15-20 accounts, assess customer signals and business context, prioritize effectively, and independently determine where to focus your time and attention.
You are genuinely interested in developer tooling and the problems engineering teams are trying to solve. You don’t need to write production code, but you should understand developer workflows, how technical teams evaluate tooling, and how to guide customers toward meaningful adoption and value realization. Leading product trainings, workflow discussions, and enablement sessions without relying on a Field Engineer for standard engagements should feel comfortable, not intimidating.
You are analytical, commercially minded, and communicate effectively across audiences. You can interpret telemetry, adoption patterns, and customer health signals to identify risks, opportunities, and expansion potential. You’re comfortable engaging with developers, engineering leadership, and executive stakeholders, and can lead value-driven conversations that connect platform adoption to measurable engineering and business outcomes.
You know how to build momentum within complex accounts by multithreading relationships, identifying new use cases, and aligning customer goals to broader platform strategy. You’re proactive, adaptable, and comfortable operating in ambiguity.
You are curious about AI-assisted workflows and how they are changing developer productivity and customer expectations. You’ve explored AI tools beyond passive usage through workflows, experimentation, automation, or solving real operational problems, and you have perspectives on how AI may change how customers evaluate value over time.
You are coachable and continuously improving. You absorb feedback quickly, refine your approach, and continue growing your ability to lead strategic customer conversations and executive engagements.
Required:
Nice to have:
📊 This job is an IC3. You can read more about our job leveling philosophy in our Handbook.
💸 We pay you an above-average salary because we want to hire the best people who are fully focused on helping Sourcegraph succeed, not worried about paying bills. As an open and transparent company that values competitive compensation, our compensation ranges are visible to every single Sourcegraph teammate.
Your salary is determined by your pay band for the IC3 job level. For determining pay bands, we use a number of market and data-driven salary sources, along with your location zone, and target the high-end of the range to ensure we’re always paying above market regardless of where you live in the world. Both U.S. and international locations are divided into one of four zones, determined by the cost of labor index for each area. The salary for a successful candidate will be based on level, job-related skills, experience, qualifications, and location zone. Please note that the salaries below may be adjusted in the future.
💰 The compensation for this role is based on the IC3 pay band for your zone. The IC3 pay band for each zone is listed below:
📈 In addition to our cash compensation, we offer equity (because when we succeed as a company, we want you to succeed, too) and generous perks & benefits.
Below is the interview process you can expect for this role (you can read more about the types of interviews in our Handbook). It may look like a lot of steps, but rest assured that we move quickly and the steps are designed to help you get the information needed to determine if we’re the right fit for you… Interviewing is a two-way street, after all!
We expect the interview process to take 4 hours in total.
👋 Introduction Stage - we have initial conversations to get to know you better…
🧑💻 Team Interview Stage - we then delve into your experience in more depth and introduce you to members of the team, including cross-functional partners…
🎉 Final Interview Stage - we move you to our final round, where you gain a better understanding of our business and values holistically…
Please note - you are welcome to request additional conversations with anyone you would like to meet, but didn’t get to meet during the interview process.
You can learn more about what it is like to work at Sourcegraph by reading our handbook.
We are an ambitious team who are collectively working hard to build the most influential company in the world. You can read more about our culture, competitive compensation and benefits here.
Sourcegraph is an equal opportunity workplace; we welcome people from all backgrounds.
Sourcegraph participates in E-Verify for U.S. Employees.
