SAP Korea는 Senior Customer Success Manager를 채용합니다. SAP SuccessFactors 고객의 성공적인 솔루션 도입과 가치 실현을 주도하며, 8년 이상의 고객 성공 및 엔터프라이즈 SaaS 관련 경력이 필수입니다. 전략적 사고와 뛰어난 이해관계자 관리 능력을 갖춘 분을 찾습니다.
Consulting and Professional Services
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Job Summary
The Senior Customer Success Manager (CSM) is responsible for driving adoption, value realization, and long-term success for a portfolio of strategic SAP SuccessFactors customers. Acting as a trusted advisor, the Senior CSM partners with customer executives and key stakeholders to help organizations achieve measurable business outcomes through effective use of SAP Human Capital Management solutions. Positioned at the core of SAP’s Customer Value Journey, the CSM plays a key role in guiding customers throughout their lifecycle engagement with SAP—from solution activation and adoption through sustained value realization and expansion. The CSM ensures alignment between customer business objectives, contracted entitlements, and SAP solution capabilities while executing against SAP’s global customer success standards and operating model. Working within SAP’s High Touch engagement model, the Senior CSM owns customer engagement for designated enterprise accounts and collaborates closely with Sales, Services, Product, and Support teams to drive successful outcomes. This role requires strong ownership, strategic thinking, and the ability to operate independently across complex enterprise environments.
Key Responsibilities
Adoption and Value Realization
• Develop and execute Success Plans and Adoption Plans aligned with customer business goals • Drive customer adoption and solution consumption to ensure measurable business value • Guide customers through HR transformation initiatives and cloud adoption best practices • Translate customer goals into clear adoption milestones and value realization outcomes Renewals, Revenue Protection, and Expansion
• Maintain accurate renewal forecasts and proactively manage renewal risk across assigned accounts • Identify early warning signals and execute structured mitigation strategies to protect revenue • Support successful renewals through executive alignment, documented value realization, and strong customer relationships • Identify and qualify expansion opportunities based on customer needs, usage patterns, and solution adjacencies Engagement and Orchestration
• Lead structured customer engagements including onboarding, adoption reviews, and executive business reviews • Clearly communicate delivered value, adoption progress, risks, and forward-looking opportunities • Act as the strategic advisor for enterprise customers, aligning SAP solutions with long-term HR transformation objectives • Lead collaboration across Sales, Product, Support, and Services teams to resolve complex customer challenges • Coordinate internal resources to ensure successful customer outcomes across the customer lifecycle • Represent the voice of the customer internally by sharing feedback on product adoption challenges and market needs Risk Management and Operational Excellence
• Monitor customer health indicators, adoption metrics, and consumption trends • Maintain high-quality data hygiene across success artifacts, engagement tracking, and risk classification • Execute customer success playbooks and lifecycle governance processes consistently • Leverage SAP’s standard tooling and methodologies to ensure consistent delivery of customer success programs Required Qualifications • Bachelor’s degree in Business, Marketing, Information Technology, or related field. • 8+ years of experience in Customer Success, Account Management, Consulting, or a related customer-facing role • Experience supporting enterprise SaaS or cloud solutions, preferably within HCM or HR technology domains • Proven ability to manage complex enterprise customers with multiple stakeholders and global deployments • Strong understanding of value-based customer success, adoption-driven engagement, and renewal-focused execution • Demonstrated ability to build trusted relationships with senior stakeholders and executive audiences • Strong communication, presentation, and stakeholder management skills KNOWLEDGE, SKILLS AND COMPETENCIES • Strong customer orientation with the ability to engage both IT and Line-of-Business stakeholders • Ability to operate independently in complex and fast-paced environments while maintaining strong ownership • Strong problem-solving skills and the ability to navigate ambiguous customer situations • Experience working in cross-functional environments and leading collaboration across multiple teams • Solid understanding of cloud adoption models and enterprise SaaS operating environments • Native or fluent Korean (written and verbal) • Business-level English proficiency
Preferred Qualifications
• Experience working with SAP SuccessFactors or other enterprise HCM solutions • Experience managing strategic enterprise customers with large contract values • 3+ years’ domain experience in applicable sub solution area domain either from related industry or consulting in HCM • Knowledge of SAP Preferred Success or SAP Enterprise Support engagement models • Experience supporting HR digital transformation initiatives in large organizations #LI-JS2
Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusionSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
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Employment Type: Full time permanent Probation Period: 3 months from the date of hire (extendable if necessary) The detailed working conditions will be subject to the employment agreement* 국가유공자 및 장애인 등 취업보호대상자는 관계법령에 따라 우대합니다.
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Requisition ID: 448328 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid Requisition ID: 448328 Posted Date: Jun 30, 2026 Work Area: Consulting and Professional Services Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 10% Location:
Seoul, KR, 07326
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