델 테크놀로지스에서 Customer Delivery Executive를 채용합니다. AI 서버 인프라 지원 및 딜 거버넌스를 총괄하며, PowerEdge XE 플랫폼의 운영 전략을 수립합니다. 8~12년의 기술 지원 또는 계정 관리 경력이 필수이며, AI 인프라 및 ITSM에 대한 깊은 이해가 요구됩니다. 텍사스 플래노에서 근무하며 복잡한 기술적 이슈를 해결하고 고객 성공을 견인할 전문가를 찾습니다.
At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.
Join us to do the best work of your career and make a profound social impact as a Customer Delivery Executive in our Solutions Support as a Service team supporting PowerEdge XE servers in Plano, Texas.
The ISG Remote Support team is seeking PowerEdge AI Customer Delivery Executives to lead two critical initiatives: the AI Server Support Launch Team and the development of the AI Server Operational Tiger Team Playbook. These roles are pivotal in orchestrating activities across a complex AI server pipeline, managing high-value deals, and ensuring seamless end-to-end operations for both customers and internal stakeholders.
Lead AI server deal execution & governance: Align SOWs/SLAs with delivery capabilities, ensure compliance, manage risk, and oversee escalations
Act as AI infrastructure SME: Advise teams and customers on deployment, optimization, and performance best practices
Standardize and scale operations: Develop repeatable frameworks, playbooks, and delivery models for AI server support
Drive cross-functional collaboration & innovation: Partner with support, engineering, sales, logistics, and field teams to improve processes, products, and customer outcomes
Ensure operational excellence & customer success: Lead reviews, resolve complex escalations, implement corrective actions, and stay current on emerging technologies
Essential Requirements
Travel & flexibility: Willingness to travel regionally as business needs fluctuate
Deal governance expertise: Strong experience with contract interpretation, SOW management, and risk assessment for large-scale infrastructure deals
AI & infrastructure knowledge: Deep understanding of AI workloads, GPU/server architecture, and enterprise infrastructure (servers, storage, networking, cloud), including PowerEdge platforms
Operational & delivery leadership: Ability to translate technical requirements into scalable support strategies and manage complex service engagements using ITSM principles
Customer & communication strengths: Strong project management, analytical thinking, and communication skills to influence stakeholders and drive successful outcomes
Qualifications
Deep technical expertise in AI product, work cases, and infrastructure. With 8–12 years of experience in technical customer support or account management, ideally supporting high-value technology clients across diverse sectors
Preferred certifications: Project Management (e.g., PMP), ITIL, or Dell-specific product certifications
Bachelor’s degree in information technology, Computer Science, or a related field.
Valid driver’s license required
Willingness to travel periodically to customer sites for escalations or hands-on data center training
Compensation
Dell is committed to fair and equitable compensation practices. The salary range for this position is $170,000 - $220,000
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