Search Service Engineer, Booking Services Search Group - Search Department (SED)
필드 서비스 엔지니어정규직
사내 검색 플랫폼을 마스터하고 고객의 비즈니스 요구사항에 맞춰 기능을 커스터마이징하며 서비스를 배포해요. 컴퓨터 공학 학사 학위와 소프트웨어 개발 경력 5년 이상이 필수이며, 실제 서비스를 프로덕션 환경에 배포해 본 경험이 있어야 해요. Java 또는 Python 프로그래밍 능력과 Solr 또는 Elastic 등 검색 엔진 활용 경험, CI/CD 도구 사용 능력을 갖춰야 해요. 팀 내에서 제품 관리자 및 엔지니어들과 협업하며 서비스 품질 개선과 트러블슈팅을 담당해요.
Rakuten is one of the biggest marketplaces of Japan and is the largest internet ecosystem with a wide range of services ranging from e-commerce, Travel, Banking, Fintech, Food Delivery, Golf, Insurance, Instant Messaging, Mobile Network etc. Rakuten has over 140 services globally.
Our mission is to empower people and society through the internet while aiming at becoming the Global Innovation Company.
The Search Department is part of the AI Engineering Supervisory Department under the AI & Data Division in Rakuten. Search Department focuses on Search, Discovery, and Navigation experience for users of Rakuten. We in the Search Department help demand meet supply through our services that are engineered for scale, performance, and ease of use. We support 20 plus Rakuten Businesses across three different continents, 50 plus user functions and over a billion active users annually generating over two billion dollars in revenue directly from us. Search Service Reliability & Engineering Group is responsible for delivering some of the Mission critical Rakuten Applications used by millions of users.
We are responsible for deploying and maintaining a distributed Search platform that empowers some of the biggest e-commerce and online travel agencies of Japan and enables Rakuten ecosystem services worldwide. Rakuten Search group is constantly striving to challenge what existing search technologies can do and going beyond. We are looking for a highly motivated software service engineers with commitment to customer satisfaction and a strong desire to create highest-quality Search platform for Rakuten Services.
Responsibilities
(includes but are not limited to)
Responsible for the delivery of search services to our customers. Master the inhouse search platform and customize to meet their business requirements, both functional and non-functional.
Collaborate with customers, product managers, backend software engineers, the quality assurance teams and service reliability engineers to identify requirements and develop comprehensive solutions.
Report defects of existing services and assist peers in triaging then resolving the issues.
Drive continuous improvement in our processes through innovation and collaboration, leveraging automation and data-driven insights to enhance service quality and reliability.
Review and occasionally write code to support your duty. Run end-to-end review of services deployment setup before production releases. Support in troubleshooting production issues.
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