POP MART에서 Sales Associate를 모집합니다. 고객 응대와 매장 운영을 담당하며, 소매업 및 팝 컬처에 대한 열정이 필수입니다. 주 7일 유연한 근무가 가능해야 하며, 영어 능통자를 찾습니다. 글로벌 브랜드에서 성장할 기회를 제공하며, 고객 서비스 역량이 뛰어난 분을 환영합니다.
POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.
Permanent Full‑Time | Global Pop‑Culture Retail
$61,000 + Super + Monthly Incentives
POP MART is a global pop‑culture and designer‑toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.
As we continue to expand across Australia, we’re hiring Full‑Time Sales Associates to join our growing teams across Melbourne.
This is a fast-paced, high-volume retail environment, ideal for people who enjoy customer interaction, thrive during busy trade, and want to grow with a global brand.
• Work with products customers genuinely love — collectors, fans and families
• Weekly new releases keep every day exciting and fast-moving
• Clear career progression opportunities within a growing business
• Job security with a rapidly expanding global brand
• Monthly product incentives (post‑probation)
• Supportive, energetic and inclusive team culture
• Annual POP LAND (Beijing) pass
• A colourful, creative retail environment
Deliver Great Customer Experience
• Engage customers confidently and provide friendly, energetic service
• Share product knowledge and introduce new collections
• Support sales targets through upselling and cross-selling Maintain Store Standards
• Replenish stock and maintain strong visual merchandising
• Keep the store clean, organised and customer-ready
• Support deliveries, stock counts and inventory accuracy Support Daily Store Operations
• Process transactions accurately through POS
• Follow store procedures and loss prevention measures
• Support product launches and peak trading periods
We’re looking for people who are:
• Confident and customer-focused communicators
• Passionate about retail, pop culture or collectibles
• Energised by fast-paced, high-volume environments
• Reliable, positive and able to stay composed during busy periods
• Quick learners with strong attention to detail
• Fluent in English (Mandarin/Chinese highly regarded)
• This is a permanent full-time role
• Flexible availability across all 7 days is required
• Typical rosters include weekends and late shifts
• Store hours vary by location (generally 10am–9pm)
Rosters will be structured, either Sunday - Thursday or Tuesday to Saturday with two RDO's off together
$61,000 + Super + Incentives
To apply, please submit:
• Your resume (including month/year dates)
• A short cover letter outlining:
👉 Why POP MART interests you
👉 Your favourite POP MART character or IP
👉 A time you delivered great customer service
Please note: Generic applications may not be considered.
• Full permanent working rights in Australia required
• Must be able to commit to permanent full-time availability
*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
