Ramp에서 결제 운영 전문가를 채용합니다. 결제 운영(Payment Ops) 또는 재무 운영 분야에서 2~4년 이상의 경력을 보유해야 하며, ACH, Wire, 카드 결제 시스템에 대한 실무 지식이 필수입니다. AI 도구를 활용한 업무 효율화 경험이 있는 분을 우대하며, 원격 근무 환경에서 결제 흐름을 관리하고 운영 효율성을 개선하는 역할을 수행합니다.
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
As a Payment Operations Specialist at Ramp, you will play a key role in supporting the day-to-day execution and efficiency of Ramp’s payment operations. You’ll partner closely with the Payments Operations Lead and cross-functional teams across Product, Finance, Customer Support, Risk, and Compliance to ensure smooth and accurate payment processing, issue resolution, and operational excellence.
This is a hands-on role focused on coordination, execution, and continuous improvement. You’ll be responsible for helping to maintain accurate payment flows, supporting operational projects, and assisting with cross-functional initiatives that enhance Ramp’s payment systems and risk management processes.
Support the Payments Operations Lead in the daily management of payment workflows, including ACH, wire transfers, card payments, and Ramp Business Account transactions.
Monitor and reconcile payment activity, identify discrepancies, and help investigate or resolve transaction issues.
Coordinate refund and money movement processes and maintain clear communication with internal teams and customers on case status.
Collaborate with Customer Support, Risk, and Product to resolve user-reported payment or linking issues in a timely and accurate manner.
Help prepare data and documentation for audits and regulatory reporting.
Participate in cross-functional projects aimed at improving payment accuracy, reducing operational risk, and scaling payment processes.
Identify and document operational inefficiencies or gaps and propose potential improvements.
Maintain accurate process documentation and support knowledge management for the Payments Ops function.
Provide high-quality internal and external customer support through email and other communication channels.
2–4 years of experience in Payment Operations, Financial Operations, Treasury Operations, or a related function.
Working knowledge of ACH, wire transfers, and card payment systems; familiarity with NACHA and SWIFT standards a plus.
Experience using and building with AI tools to enhance productivity, streamline workflows, or support operational decision-making.
Strong attention to detail and comfort handling complex reconciliations or operational workflows.
Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Strong written and verbal communication skills; able to coordinate across teams and document processes clearly.
Analytical and problem-solving mindset with a focus on data accuracy and continuous improvement.
BA/BS degree or equivalent experience.
Experience working in fintech, payments, or high-growth startup environments.
Familiarity with SQL or basic data analysis tools for investigating issues or building reports.
Exposure to risk or compliance operations.
Experience with customer support systems (e.g., Zendesk, Salesforce)
Flexible PTO
Unlimited AI token usage
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
401(k), including employer match on contributions made while employed by Ramp
Fertility HRA (up to $10,000 per year)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
Pet insurance
In-office perks: lunch, snacks, drinks, and more
Relocation support to NYC or SF (as needed)
Group medical, dental, and vision coverage through Sun Life
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)
Group Retirement Plan with employer match (RRSP + DPSP)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
Employee Assistance Program and virtual care through Lumino Health
Private medical insurance through Freedom Elite
Virtual GP and at-home care via eMed x Livi
Workplace pension through Penfold, with salary sacrifice option
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
If you are being referred for the role, please contact that person to apply on your behalf.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
