Stripe은 멕시코시티에서 Risk Operations Manager를 채용합니다. 5년 이상의 팀 관리 경험과 영어 및 스페인어 능통자가 필수입니다. 검증 및 규정 준수 팀을 이끌며 운영 프로세스를 개선하고, 제품 및 엔지니어링 팀과 협력하여 사용자 경험을 최적화하는 역할을 수행합니다. 데이터 기반의 의사결정과 팀 성장을 주도할 리더를 찾습니다.
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.
We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.
In this role, you will lead a team of Verification Risk Operations Associates dedicated to managing higher‑tier support and internal escalations. Your team will assess onboarding possibilities from a verification and compliance perspective, collaborating closely with Product and Engineering to ensure seamless integration of new users. As subject matter experts in user onboarding and verifications, you will drive initiatives that enhance our verification and risk management capabilities.
You will develop a deep, technical understanding of Stripe’s user verifications and compliance policies, systems, controls, and design mechanisms to deliver process improvements and an enhanced customer experience. You will own a prioritized roadmap of verification and compliance improvements and influence Policy, Product, Engineering, and Operations teams to move those changes from proposal to production.
As a people manager, you will hire, coach, and develop a team of Operations Associates, set team goals, and use metrics and qualitative signals to measure and guide performance. To be a fit, you will have a strong operations mindset, be comfortable with technical systems and cross‑functional influence, be skilled at navigating ambiguity, and be passionate about delivering an incredible user verification experience while enabling business growth and managing risk.
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
