Product Support Specialist

AutoStore™ holds a simple yet powerful vision: to store and move things for everyone, everywhere. Founded in Norway, we've grown into a global technology company. AutoStore uses advanced software to automate and orchestrate order fulfillment. Our goal is to ensure orders arrive faster than ever, with minimal environmental impact. That’s how we help brands exceed customer expectations.  

We have more than 1600 systems in nearly 60 countries, and we grow continuously as a community of employees, partners, customers, suppliers, and connected technologies. Automation should make life easier, and by listening carefully to our community, we innovate to meet the industry’s most complex needs. With AutoStore™, brands gain speed, efficiency, and improved workplaces. And much more floor space.  

AutoStore – moving things forward.

The Role

As a Product Support Engineer at AutoStore, you will serve as a key technical expert providing comprehensive support to our partners. This role combines technical troubleshooting expertise with relationship management, ensuring our partners receive exceptional service and maintain strong confidence in our solutions.

Key Tasks and Responsibilities:

• Lead technical problem investigation and root cause analysis, developing and documenting solutions that strengthen partner relationships

• Respond efficiently to diverse support cases including incidents, spare parts, warranty claims, delivery quality issues, and robot repairs

• Provide regular on-site support to partners and trade shows as needed, demonstrating proficiency in all AutoStore modules

• Attend and actively participate in weekly Technical Support meetings to stay updated and contribute insights

• Proactively meet personal and team key performance indicators (KPIs) to ensure efficient support delivery

• Contribute to the knowledge base by writing informative articles to assist partners in troubleshooting and resolving issues

• Serve as an instructor in AutoStore Academy trainings, sharing expertise and best practices with partners

• Maintain a thorough understanding of internal procedures and processes outlined in the Technical Support Rulebook

• Collaborate closely with internal teams, including Sales, R&D, and others, to ensure readiness for service and support and provide valuable feedback from the support department

• Foster trusted relationships with partners and key stakeholders, ensuring effective communication and problem resolution

• Understand and can explain the key elements of AutoStore technology and business model

Key Qualifications:

• 3+ years of experience in a hands-on mechanically or electrically focused technical environment 

• Skilled in both mechanical and electrical engineering fundamentals

• Strong English and Polish written and verbal communication skills are required

• Interest in working in a customer/parter facing capacity

• Focused on embracing continuous improvement

• Willingness to travel as needed

We Offer:

A Collaborative & Inclusive Culture where we celebrate and value everyone’s contributions, encouraging diverse perspectives in decision-making.

• Work-Life Balance & Well-being: We offer 1 hour per week of paid exercise, health insurance, and a generous pension plan, prioritizing your mental and physical well-being.

• A Creative and Safe Workplace by joining a company experiencing rapid growth, with the stability of being Norway’s first unicorn listed on the Oslo Stock Exchange.

• International and Supportive Environment within a Norwegian multinational that values collaboration and innovation with a structured onboarding plan and career opportunities within the company

Location for this role is in our offices in Koszalin, Poland.

Application deadline: 30th of February. Please note that we review applications continuously —if this opportunity excites you, we encourage you to apply as early as possible! All inquiries are treated confidentially.

AutoStore does not accept agency resumes or assistance for this role. Please do not forward resumes to our job's alias or AutoStore employees. AutoStore is not responsible for any fees related to unsolicited resumes. This policy should be respected.