Relocation Support Available!

Overview

At Money Forward, we provide services that solve financial challenges through the power of technology. Our flagship service, "Money Forward Cloud Expense(https://biz.moneyforward.com/expense/)," is used by a wide range of customers, from sole proprietors to large corporations, regardless of their scale.

Since its release, Cloud Expense has grown into a large-scale product that supports businesses of all sizes, from startups to major enterprises. To maintain both "rapid feature delivery" and "high reliability" as we continue to scale, we are looking for a Customer Reliability Engineer (CRE) who embraces proactive operations—going far beyond simple maintenance and support.

We are seeking an engineer who wants to use their technical expertise to untangle complex domain challenges, work at the closest point to our customers, and safeguard system reliability through the power of engineering.

Reference:

Main Responsibilities

In this role, you will lead the following initiatives for our B2B SaaS platforms, "Money Forward Cloud Expense" and "Money Forward Cloud Accounts Payable," bridging the gap between technology and customer satisfaction.

Reliability Engineering
Monitor logs and metrics using tools like Datadog, and define/operate SLOs.
Lead rapid incident response, root cause analysis (RCA), and the implementation of permanent fixes.
Improve the health of the development cycle by automating and streamlining toil (repetitive manual tasks).
Lead investigations and provide technical resolutions for high-difficulty customer inquiries escalated from the Customer Support team.
Drive the standardization and acceleration of support operations using Generative AI and knowledge bases.
Full-Stack Engineering
Develop backend systems using Ruby on Rails and improve front-end experiences with React/TypeScript.
Execute system-wide performance tuning and architectural changes to ensure high scalability.
Cross-functional Product Improvement
Collaborate closely with Customer Support and Product Managers to implement feature improvements based on user feedback.
Propose and execute refactoring and architectural redesigns to eliminate technical debt.

Required Skills and Experience

Experience in the following web application development and operation:

At least 5 years of experience and a proven track record in the large-scale development and operation of web applications using Ruby on Rails or other modern languages.
An ownership-driven attitude; the ability to identify both engineering and organizational challenges as your own and take proactive steps toward resolution.

Preferred Skills and Experience

Experience developing GraphQL or REST APIs.
Practical experience in a CRE (Customer Reliability Engineer) or SRE (Site Reliability Engineer) role.
Experience with monitoring and SLO management using observability tools such as Datadog.
Initiatives in operational improvement or automation utilizing Generative AI (LLMs).
Experience handling technical inquiries within a Customer Support or Technical Support context.
Experience with incident response (handling) and managing post-mortem workflows.
Experience in infrastructure construction and operation using AWS or similar cloud platforms.
Experience in AI development and/or experience in using AI tools to improve development processes.
Money Forward is at a major turning point, shifting "from Cloud to AI." We are currently driving "AX (AI Transformation)"—the next step beyond DX—with the goal of providing "Digital Workers," where AI agents autonomously execute tasks. As we enter a phase of evolving into Japan's No. 1 back-office AI company by integrating AI agents into all of our products in the future, we are looking for individuals who can contribute to AI-driven development and value creation.(More information here(https://www.linkedin.com/pulse/full-transcript-money-forward-announced-ai-strategy-vision-phwoc/?trackingId=sl33ZIGRFzkBJJv7wI9qsg%3D%3D))

Language Requirements

Conversational level Japanese (equivalent to JLPT N3 or above)
Basic business level English (equivalent to TOEIC 700 or above)
If you do not have a qualification equivalent to TOEIC 700 or above, you will be required to take a company-designated test during the selection process.
If you have other qualifications or experiences that demonstrate your English proficiency, please let us know.

※Please note that the interviews in the selection process will generally be conducted in Japanese, though some English support will be available when necessary.

Technology Stack

Web Server-Side: Rails, Golang, Node.js, GraphQL
Web Frontend: React, TypeScript, Next.js, Redux, Apollo Client, webpack, Jest
iOS: Swift, SwiftUI, CoreData, Apollo, ReactorKit, Composable Architecture, Bitrise
Android: Java/Kotlin, Android Jetpack (Camera, DataBinding, Navigation, etc.), LiveData/ViewModel, Dagger/Hilt, OkHttp3, Retrofit2, Apollo Android
Database: MySQL (Aurora)
Infrastructure & Middleware: AWS (ALB, EC2, ECS, RDS, S3, SQS, ElastiCache, EKS...), SendGrid, Kinsta, GCP (BigQuery, Firebase, GKE), nginx, Squid, Memcached, Kafka, Logstash, Filebeat, Maxwell, Kibana, Elasticsearch, Fluentd, Envoy, Puma, HAProxy, Docker, Redis, Terraform

Tools Used

Business Platform: Marketo, Salesforce, HubSpot
Repository Management: GitHub
CI/CD: CircleCI, ArgoCD, GitHub Actions
Development Environment: Docker, Terraform Enterprise
Monitoring: DataDog, Rollbar
Communication: Slack
Ticket Management: Jira, GitHub Issues
Security & Automation:OWASP ZAP, Brakeman, SonarQube

Work Environment

At Money Forward, we provide an environment where we can create world-class services together, and we are looking forward to welcoming you.

Provided PC Specs: We provide PCs equipped with the latest CPUs (MacOS or Windows). Custom-made PCs tailored to business requirements and replacements with the latest OS are also possible.
Systems to Enhance the Development Environment: Peripheral devices necessary for work (such as displays, mice, keyboards) can be purchased as office supplies. Generally, you can choose from standard products (catalog), and if conditions are met, you can apply for non-standard products as well.
Money Forward Library: We have a library system where you can freely borrow books, ranging from technical books to management books. Desired books can be purchased at the company's expense.
Referral Driven: We cover the cost of recruitment meals. There is a referral reward system.
Conference Participation Support: The company partially covers participation in domestic and international conferences, such as RubyKaigi and Google I/O.
Fukuoka Development Base: New office in Fukuoka Daimyo Garden City.
High-Energy Engineering Culture: A culture that invests in learning and exchange, including cross-product CRE workshops and support for conference attendance.

Work Location

We are currently recruiting for this position at the following locations:

Tokyo
Fukuoka

Note for Overseas Applicants: If you are applying from overseas, your assigned work location will be Fukuoka.

[UI Turn Support Campaign Ongoing]

Money Forward is currently running a campaign to support relocation to our Fukuoka development base! We are offering 500,000 yen to assist with relocation expenses to engineers who join us mid-career and are currently living in Japan (conditions apply).

Please check the details in the following article: Announcement of the Campaign to Support Engineers' UI Turn Expenses to Fukuoka(https://moneyforward-dev.jp/entry/2025/01/15/100000)

【職種 / 募集ポジション】
Product Reliability Engineer (CRE), Money Forward Cloud, Tokyo/Fukuoka
【雇用形態】
正社員
【給与】
年収 7,008,000円〜 11,004,000円
Monthly salary system ※Includes fixed allowances for up to 45 hours of legal overtime, legal holiday work, and 40 hours of late-night work.
【勤務地】
810-0041 16th Floor, Fukuoka Daimyo Garden City, 2-6-50 Daimyo, Chuo-ku, Fukuoka City, Fukuoka
108-0023 21F Tamachi Station Tower S, msb Tamachi, 3-1-21 Shibaura, Minato-ku, Tokyo
【Salary System】
Min 584,000 JPY / month（7,008,000 JPY / year）- 917,000 JPY / month（11,004,000 JPY / year） Each including fixed allowances of 170,064 JPY - 266,988 JPY / month.
【Bonus】
A「High Performance Bonus」may be paid to employees who receive high evaluations based on semi-annual evaluations in addition to their salary. ※Please note that the remuneration of the High Performance Bonus is subject to change according to the company's performance.
【Probation Period】
3 months from join date
【Working Hour System】
Discretionary Labor System for Professional Work ※Conditions apply; subject to change to Flextime System.
【Working Hours】
9:30 - 18:30 (60 min break) are the basic working hours. However, employees are able to choose their working hours at their own discretion. ※There is potential for overtime work outside the determined hours.
【Work Style Policy】
Hybrid work style ・As a standard practice, employees are required to work at the office a minimum of 2 days per week. Employees are encouraged to spend 3 or more days in the office. (This policy may be subject to change based on the company and job circumstances) ・The specific "team office days" may vary depending on the assigned team.
【Holidays/Vacations】
■ Saturdays / Sundays / Japanese national holidays ■ Paid holidays ■ Summer holidays (3 days) ■ Winter holidays (2 days) ■ Year-end and New Year’s holidays (Dec 31st - Jan 3rd)
【Benefits】
■ Various social insurances (employee pension, health insurance, employment insurance, industrial accident compensation insurance) ■ Neighborhood housing allowance and neighborhood moving allowance ■ Salary-based rent deduction benefit ■ Health check and gynecological checkup ■ Influenza vaccine ■ Book purchases support ■ Defined-contribution corporate pension ■ Employee stock ownership plan ■ Preferential treatment when using the following services（limited to businesses under contract with Money Forward）　- Rental agency 　- Housekeeping services 　- Babysitting 　- Online English conversation school
【Selection Process１】
Casual interview/Document Screening ↓ First interview (Depending on the position, there may be a technical assignment before the interview) ↓ Several interviews (The number of interviews depends on the position) ↓ Final interview (We may ask for a reference check before or after the interview) ↓ Job offer/Offer meeting ※The process may be subject to change depending on the case.
【Selection Process２】
■ What are reference checks? Money Forward may ask for your cooperation with reference checks using a reference check service tool. We believe that mutual understanding is limited to the selection process alone. Therefore, we would like to gather information about you from your supervisor and colleagues at your current or former company to ensure a more reliable match and facilitate your early success after joining our company. ※We do not make employment decisions based solely on the contents of reference checks. ※The fact that you are in the selection process with us will not be disclosed to referees.
【Notes】

Range of change in job description: Work as determined by the company ・Range of change in work location: Work location as determined by the company
【Reference Information】
https://recruit.moneyforward.com/#introduction

会社情報

【会社名】
株式会社マネーフォワード
【代表者】
代表取締役社長グループCEO 辻庸介
【創業】
2012年5月
【取締役】
金坂直哉中出匠哉竹田正信石原千亜希
【社外取締役】
安武弘晃宮澤弦 Ryu Kawano Suliawan 菊間千乃芦田健上田梨々子
【監査役】
畠山優実田中克幸西山茂
【グループCxO・VPox】
上利陽太郎瀧俊雄山田一也坂裕和松岡俊伊藤セルジオ大輔関田雅和松久正幸野村一仁長尾祐美子渋谷亮金井恵子梅田康吉
【執行役員】
田平公伸本川大輔冨山直道永井博駒口哲也廣原亜樹島村誠一郎永井七奈木村慎治丸山嘉伸吉本憲文工藤裕之島内広史小山幸宏渡辺恵伍松村道夫岩崎大
【オフィス】
本社オフィス〒108-0023　東京都港区芝浦3-1-21 msb Tamachi 田町ステーションタワーS 21F 北海道支社〒060-0061　北海道札幌市中央区南一条西4-5-1 札幌大手町ビル3階東北支社〒980-0021 宮城県仙台市青葉区中央2-2-10 仙都会館 5F 東海支社、名古屋開発拠点〒450-6213　愛知県名古屋市中村区名駅4-7-1 ミッドランドスクエア 13F 京都支社、京都開発拠点〒604-8004　京都府京都市中京区三条通河原町東入中島町78番地明治屋京都ビル 4階関西支社、大阪開発拠点〒541-0042　大阪府大阪市中央区今橋 2-5-8 トレードピア淀屋橋 9階広島支社〒730-0015　広島市中区橋本町9-7 ビル博丈5F 九州・沖縄支社、福岡開発拠点〒810-0041　福岡県福岡市中央区大名2丁目6-50　福岡大名ガーデンシティ 16F
【社内コミュニケーション活性化の取り組み】
■全社週次/月次朝会/半期総会 ■代表との意見交換会（CEOセッション） ■全社懇親会（MF Happy Hour） ■他部門社員との交流会（シャッフルランチ・ディナー） ■上長との定期1on1（ツキイチ面談） ■社内公募制度（MFチャレンジシステム） ■社員満足度調査（MFグループサーベイ） ※一部正社員のみ
【労働条件】
屋内原則禁煙（喫煙室あり）等
【中途採用比率】
2021年11月末　93.8％ 2022年11月末　90.0% 2023年11月末　76.6％ 2024年11月末　88.7%

会社情報