Decagon에서 AI 에이전트의 성능을 최적화하는 Duet 제품의 첫 번째 PM을 찾습니다. 5년 이상의 제품 관리 경험과 AI/LLM에 대한 기술적 이해도가 필수입니다. 고객의 요구를 파악하여 제품 로드맵을 주도하고, 엔지니어링 팀과 협력하여 AI 품질 평가 및 성능 개선을 이끌어갈 분을 모십니다.
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
The Product Management team owns Decagon’s platform and foundational features: agent building, testing, experimentation, analytics, QA, versioning, integrations, and enterprise controls. We work across every customer segment, partnering closely with engineering, design, and go-to-market to ensure our platform is robust, scalable, and easy to use.
As one of our founding PMs, you’ll help define the product foundation that every Decagon customer uses to build and run their AI agents. You’ll own initiatives end-to-end, from discovery and scoping to launch and adoption, shaping the product experience for some of the world’s most influential businesses.
Our agents have handled hundreds of millions of customer conversations across some of the most complex industries in the world. One pattern holds across all of them: the initial deployment is 10% of the work. The other 90% is what comes after — updating workflows as customer behavior shifts, finding gaps before they become escalations, and validating fixes before they ship.
Duet is each team's agent building partner for the full agent lifecycle, from first deployment to ongoing performance improvement. It analyzes production conversations, identifies where agents fall short, generates and validates AOP updates, and with Duet Autopilot, closes the loop with self-testing and human approval gates. It compresses days of manual analysis into minutes.
We're looking for the first PM dedicated to Duet. You'll set the roadmap, own the customer relationship, and define what it means to build software that makes agents build themselves better. This role sits at the intersection of product, AI research, and go-to-market.
Own the Duet product roadmap from discovery through delivery
Spend meaningful time with customers to understand how they use Duet
Partner with engineering and research team to ship and validate quickly
Develop evaluation criteria for Duet's AI output quality
Work with GTM to translate Duet's capabilities into proof points that land with heads of CX and technical buyers — you'll be asked to join customer calls and sales demos
Define the metrics that matter: not just adoption, but whether Duet is actually making agents better over time and compressing the iteration cycle for customers
5+ years of product management experience at a company building AI, developer tooling, or enterprise software — you've owned a meaningful surface area and shipped things real customers depend on
Technical acumen — you can read an agent trace, engage meaningfully with engineers on model behavior, and form your own opinions about whether an AI output is good or not
Strong written communication — specs, strategy docs, and async updates that don't require follow-up questions
Customer instincts — you know how to run discovery without leading the witness, and you can tell the difference between what customers say they want and what they actually need
Comfort navigating ambiguity and a track record of making good decisions with incomplete information
Experience shipping AI-powered features or working with LLMs in a product context is a strong plus
A Computer Science, Engineering, or Math degree or equivalent technical experience.
Previous startup or high-growth company experience.
Experience with building prototypes and 0-to-1 products
$232K – $290K + Offers Equity
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
