Product Delivery Specialist (R4911)

Dallas, Texas

Aircraft Operations Division – Customer Operations /

Full Time Employee /

On-site

Founded in 2015, Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software and V-BAT and X-BAT aircraft. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.

Job Description:

The Product Delivery Specialist is a highly detail-oriented, self-driven operator responsible for ensuring the accurate, complete, and on-time delivery of complex products to customers. This role owns critical aspects of the delivery lifecycle, including sales order documentation, inventory validation, defect tracking, and customer-facing acceptance activities. The ideal candidate thrives in a fast-paced environment, can manage multiple parallel workstreams without losing precision, and requires minimal oversight to execute at a high level. They will interface directly with customers during Factory Acceptance Testing (FAT) and occasional on-site acceptance events, ensuring a seamless and professional delivery experience. This individual works cross-functionally with production, quality, engineering, and maintenance teams to resolve issues, improve upstream processes, and uphold a high bar for product quality and customer satisfaction.

Required qualifications:

2–5+ years of experience in product delivery, manufacturing, operations, quality, or a related hardware-focused environment
Proven ability to manage complex, detail-heavy work with high accuracy and accountability
Experience coordinating across cross-functional teams (e.g., engineering, production, quality)
Demonstrated ability to manage multiple priorities and meet deadlines with minimal supervision
Strong written and verbal communication skills, including experience interfacing with internal stakeholders and/or customers
Experience with inventory validation, documentation control, defect tracking, or similar delivery-related processes
Willingness to travel occasionally for customer acceptance events and on-site inventory validation

Preferred qualifications:

Experience supporting Factory Acceptance Testing (FAT) or customer acceptance activities
Background in aerospace, defense, robotics, automotive, or other complex hardware manufacturing environments
Familiarity with ERP/MRP systems, inventory management tools, or quality tracking systems
Experience identifying and driving process improvements in manufacturing or delivery workflows
Prior experience acting as a quality gate or final checkpoint before product delivery
Military experience in maintenance, logistics, quality assurance, or production coordination roles
Exposure to configuration management or build documentation processes

$80,000 - $130,000 a year

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Full-time regular employee offer package:

Pay within range listed + Bonus + Benefits + Equity

Temporary employee offer package:

Pay within range listed above + temporary benefits package (applicable after 60 days of employment)

Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.

Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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