Product Delivery Associate (R5078)

Dallas, Texas

Aircraft Operations Division – Customer Operations /

Full Time Employee /

On-site

Founded in 2015, Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software and V-BAT and X-BAT aircraft. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.

Job Description:

The Product Delivery Associate supports the accurate and timely delivery of products by performing detailed inventory verification, order validation, and delivery readiness activities. This role is responsible for physically inventorying hardware, validating configurations against customer sales orders, and ensuring products coming out of production and quality are complete and correctly documented before delivery.

This individual works closely with Production, Quality, Maintenance, and Logistics teams to identify discrepancies, resolve inventory issues, and maintain consistency across customer orders. The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced hardware or manufacturing environment where accuracy and execution directly impact customer satisfaction.

The role also supports Factory Acceptance Testing (FAT) inventory activities and assists senior Product Delivery personnel during customer acceptance events. Success in this role requires strong attention to detail, accountability, and the ability to consistently execute standardized processes with minimal errors.

Required qualifications:

Exceptional attention to detail and commitment to accuracy; ability to consistently identify discrepancies, missing components, and documentation issues before delivery
1+ years of experience in manufacturing, logistics, inventory control, warehouse operations, quality, product delivery, or a related operational environment
Strong organizational skills with the ability to manage multiple priorities while maintaining accuracy and completeness
Experience working from written procedures, work instructions, inventory records, or technical documentation
Experience working cross-functionally with Production, Quality, Maintenance, Logistics, or similar operational teams
Proficiency with Microsoft Excel, including the ability to manage, review, and validate inventory and order-related data
Proficiency with Adobe Acrobat for reviewing, editing, and managing documentation
Basic computer proficiency and ability to learn and operate ERP/MRP systems (e.g., Costpoint, SAP, Oracle, NetSuite)
Demonstrated ownership, accountability, and reliability in previous roles
Ability to frequently lift, move, and transport equipment and inventory weighing up to 50 pounds, and occasionally move items exceeding 100 pounds with appropriate equipment or assistance
Ability to work in a fast-paced manufacturing, warehouse, or operational environment

Preferred qualifications:

Experience performing inventory audits, cycle counts, or physical inventory verification activities
Experience supporting shipping, receiving, material handling, or warehouse operations
Experience using ERP/MRP systems such as Costpoint, SAP, Oracle, or NetSuite
Experience in aerospace, defense, robotics, automotive, or other complex hardware manufacturing environments
Experience supporting Factory Acceptance Testing (FAT), customer deliveries, or product acceptance activities
Forklift certification or prior experience operating material handling equipment
Experience validating product configurations against sales orders, build records, or customer requirements
Exposure to quality inspection, defect tracking, or nonconformance processes
Military experience in logistics, supply, maintenance, warehouse operations, or quality assurance
Experience identifying process improvement opportunities in inventory, logistics, or manufacturing workflows

$68,000 - $100,000 a year

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Full-time regular employee offer package:

Pay within range listed + Bonus + Benefits + Equity

Temporary employee offer package:

Pay within range listed above + temporary benefits package (applicable after 60 days of employment)

Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.

Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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