델 테크놀로지스에서 공급망 운영 및 물류 서비스를 총괄할 Principal Engineer를 모집합니다. 공급망 운영 전문성과 WMS 활용 능력이 필수이며, 파트너사 성과 관리 및 프로세스 개선을 주도하게 됩니다. 텍사스 오스틴에서 근무하며, 고객 경험 최적화와 데이터 기반의 의사결정을 수행합니다.
Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfill their priorities, while working through challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.
This role is on the Lifecycle Hub Operations team within Dell Technologies Managed Services and is responsible for supporting the ongoing service deliverables with Dell Partners that support product lifecycle warehousing and logistics services and all related functions and requirements. This role serves as the support and coordination contact for a Dell service partner that provides lifecycle services in support of warehousing, forward logistics provisioning, refurbishment/repair, and end of life disposal. In addition, you’ll work with partners to ensure they meet service level requirements, attain customer experience goals, and meet financial requirements. This is a customer-focused, partnering-facing position.
Join us to do the best work of your career and make a profound social impact as a Principal Engineer on our Service Delivery team in Austin, Texas.
As a Principal Engineer in Service Delivery, you’ll design and deliver advanced solutions, automate operations and improve reliability. You will create documentation and handover materials for sustained success.
Partner with delivery, operations and vendors to identify pain points, resolve issues, improve processes, and enhance service delivery
Monitor and drive partner performance against key metrics, including timeliness, quality, productivity, inventory control, and customer satisfaction
Communicate effectively with stakeholders at all levels to maximize the overall customer experience
Lead continuous process improvement initiatives to increase operational efficiency and optimize vendor performance
Manage reporting, data exchange, and B2B service support activities in collaboration with customers, partners, and IT teams
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Supply chain operations expertise with strong knowledge of forward and reverse logistics processes
Solid understanding of Warehouse Management Systems (WMS), including capabilities and industry best practices
Proficient in Microsoft Excel, Access, and similar data analysis and reporting tools
Effective communicator with the ability to collaborate across multiple organizational levels and cross-functional teams
Excellent customer service skills with a focus on building strong relationships and delivering positive outcomes
Typically requires 8+ years of related experience in a professional role with a Bachelor's degree; or 6+ years with a Master's degree; or 3+ years with a PhD; or equivalent experience
AWS/Azure Associate/Professional; VMware VCP/VCAP; Kubernetes CKA/CKAD
Dell is committed to fair and equitable compensation practices. The salary range for this position is USD $122,400 – 158,400.
Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com.
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy.
Visit our Culture Code page to learn more about how we work and lead.
