一、專業經驗
1.具備下列領域之一或多項經驗：
品質保證（QA）／品質管理（QC）
研發（R&D）
法規事務（RA）
2.產品合規（Compliance）
熟悉食品或消費品產業相關作業流程
具備產品品質控管與合規審查經驗，例如：
3.食品安全與品質管理
產品標示（labeling）審核
供應商品質評估與稽核
具備進口商品或跨境產品管理經驗者佳
二、專業知識與能力
熟悉台灣食品相關法規（如食品安全衛生管理法）及合規要求
了解食品供應鏈流程（生產、儲存、運輸、銷售）及潛在風險
具備風險評估與問題分析能力，能主動識別潛在合規風險
具備專案管理能力，能推動跨部門合作與專案落地
具備良好英文能力（聽、說、讀、寫），可處理國際法規與跨國溝通
三、產業經驗（加分條件）
具備 5–10 年以上食品或相關產業經驗
四、學歷背景
食品、食品科學、化學、化工或相關理工科系學歷
具備食品產業或產品法規相關背景尤佳
五、人格特質
自我驅動，能在快速變動的環境中主動推動工作
具備良好抗壓性，可同時處理多項任務
細心、負責，對品質與法規遵循具高度敏感度
具備良好溝通與協調能力，能有效跨部門合作
樂於學習，能持續關注法規與市場變化
工作內容:
1. 建立並維護產品合規稽核的檢查清單／指引
制定並持續維護用於測試合規要求的檢查清單，涵蓋內容包括：產品上架、SDP／標示要求、品質檢查、儲存與運輸、產品召回通報，以及安全處置等跨品類產品的相關規範。
2. 制定以風險為導向的稽核計畫並執行產品合規審查
建立並執行產品合規稽核計畫（包含現場與非現場稽核）。分析供應商績效、產品退貨與客訴數據，辨識潛在風險；針對組織層面的結構性問題進行升級通報，並追蹤改善進度。
3. 建立法規蒐集與評估機制
建立方法蒐集、保存及評估相關法律、法規與標準；進行研究與影響分析，並將最新法規或政策變動有效傳達給業務相關單位。
4. 主導風險管理策略的制定與落地
負責制定並推動風險管理策略，確保第三方賣家所販售商品的安全性與合規性。
5. 辨識並評估潛在風險
包含產品安全、法規遵循及平台政策相關風險。
6. 進行定期稽核與審查
確保符合公司內部政策及外部法規要求。
7. 作為對外聯繫窗口（liaison）
與政府監管機構及產業組織保持溝通，掌握最新風險趨勢與法規變動。
About the job
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
What will you do?
- Develop and maintain Compliance Checklists/Guidelines for Product Compliance Audits- These checklists will be developed and maintained to test the compliance requirements including Product listing, SDP /labelling requirements, quality check, storage & transportation, product recall reporting and safe disposal related requirements for products across categories.
- Develop a risk-based plan to conduct audits related to Product Compliance Audits. These reviews would be conducted On-site and Off-site reviews. Review the data related to supplier performance, product returns, customer complaints to analyze potential risks. escalate structural issues that should be approached throughout the company and chase remediation progress
- Develop a method to collect, retain, and assess applicable laws, regulations, and pertinent standards and conduct research, assessing impact, and communicating results, legislative or regulatory updates to business partners about these applicable laws and regulations.
- Lead the development and implementation of risk management strategies to ensure the safety and compliance of products sold by third-party sellers.
- Identify and assess potential risks related to product safety, regulatory compliance, and marketplace policies.
- Conduct periodic audits and reviews to ensure compliance with internal policies and external regulations.
- Act as a liaison with regulatory agencies and industry bodies to stay informed of emerging risks and regulatory changes.
Essential Qualifications:
- Working experience 7-10 years, quality assurance, quality controls, and/or quality audit role, especially project management
- Solves the problem by supporting projects of importance/scale that can affect strategy execution and direction of the strategy
- Knowledge of food supply chain and enforcement processes in high volume retail industries and related legal requirements
- Need to have project management skills, strong communication, and vision to get the project completed on time
- A mix of policy and project management experience
- Problem solver, Self-driven, Interpersonal skill, Team player
- Ability to thrive in a high energy environment where tactical and strategic activities are driven in parallel
Preferred Qualifications:
- + 7 years direct experience in compliance program management within fast-paced, technology driven retail businesses a strong plus
- Key Competencies: overall process ownership; deals well with ambiguity, functions well and able to clearly define processes in loosely structured situations; comfortable with following up on
- Strong attention to detail and organizational skills to work independently and autonomously.
- Good problem solving skill: acts decisively, promptly and confidently. Not afraid to contradict others and proactively offering solutions.
- Strong written and verbal communication skills in Chinese and English to deliver presentation and training
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Things to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
