Pre & Post Route Operations Coordinator

About Veho

Veho’s mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone.

We are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of ecommerce brands and everyday consumers.

Powered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post-purchase experience. We make delivery the ‘extension of the brand’ and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like Hello Fresh, Zara, Macy’s, Sephora, and more.

To truly build an iconic company, we strongly believe that our people and values must be aligned with our mission. As such, we take pride in our championship team, merit-based culture. We seek team players who want to compete, win, make an impact and build a legacy, and we reward performance and impact players with generous equity and incredible career growth opportunities.

About The Role

As a Daytime Coordinator within the Pre & Post Route Operations organization, you will support driver partners with inquiries about payment, routes, accounts, and a variety of other topics. You will also support our Ground Ops and Logistics organizations, serving as a central support center for making necessary package and route adjustments live.

Compensation & Schedule:

• 26K COP per hour.

• We have schedules starting at the following times:

• Various schedules

• All schedules include work on weekends and holidays.

• Schedules include 5 shifts & 2 days off per week.

What you’ll do:

• Be the first point of contact for driver issues and internal team needs

• Solve complex problems with a focus on detail to serve both driver partners and internal operations teams

• Respond to emails; review background checks and handle internal request tasks

• Assist, as needed, with responsibilities outside of the normal day-to-day tasks

• Work with Veho management to develop and implement new processes and improvements to existing processes

What You Bring:

• Passion about a top-tier tech startup that aims to build the next powerhouse of logistics technology

• Ability to quickly navigate technology, multitasking with multiple systems

• Work well in a fast-paced environment that is, at times, has high incoming email/chat volumes

• Excellent verbal and written communication

• Detail orientation

• Experienced with Zendesk, Chekr, Slack (nice to have)

Important Note:

This opportunity is based in Bogotá, Colombia and offers the chance to partner with Veho as we expand globally. This engagement will begin under a contractor arrangement. We are, however, deeply committed to building a strong partnership and providing meaningful, engaging work opportunities for talented individuals who want to grow with Veho.

Veho is a growth company that looks for team members to grow with it. No matter the location, or the role, every Veho teammate shares one galvanizing mission: driving commerce forward with a customer-centric delivery and returns experience that’s built for the modern era. We are deeply value-driven (Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count) and care tremendously about investing in our high-performers.

Join us in building the future of ecommerce logistics and in doing the work of our lifetime!

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