Planner, Key Accounts

Date: Jul 7, 2026

Location: Remote

Company: Shiseido

Your Dreams, Our Future.

Join the dynamic and diverse team at Shiseido Americas, a subsidiary of the world-renowned Shiseido Company Limited. Be a part of a portfolio of prestige beauty brands which includes Clé de Peau Beauté, Drunk Elephant, Dr. Dennis Gross Skincare, NARS, SHISEIDO and several prestige fragrance brands including Issey Miyake, Narciso Rodriguez and Tory Burch. At Shiseido Americas we value and celebrate human diversity, with a rich tapestry of employees from all backgrounds and experiences.

Headquartered in New York City with US offices and facilities located in New Jersey, Ohio, Texas and Florida, Shiseido Americas employs over 2,000 individuals in the US, Canada, and Latin America. Shiseido Americas is a hub of talent and innovation. Be inspired by the array of skills, knowledge, and integrity of your colleagues, and join our driving force as Shiseido continues its pursuit of beauty innovations for a better world.

At Shiseido Americas, we focus on our people. We strive to foster a collaborative workplace culture where creative thinking, inclusivity and unique diverse perspectives are celebrated in order to drive success for both our employees and the company as a whole. By prioritizing our team and promoting an open-minded environment, we push the boundaries of what's possible and bring new ideas to life.

JOB SUMMARY:

The Planner position, under Key Account Planning Team, is responsible for developing a strategic annual retail and net sales plan by channel for their accounts. This role requires a data-driven, analytical mindset to interpret business trends, identify growth opportunities, and optimize inventory productivity to reduce liabilities. By proactively identifying strategies to drive revenue and mitigate unproductive stock, the Key Account Planner plays a pivotal role in achieving financial targets.

Collaborating closely with cross-functional teams – including Marketing, Sales Operations, Customer Service, and respective Retail Account Buying Teams – the Key Account Planner ensures seamless execution of account strategies. Through precision planning and strategic inventory management, this role directly contributes to maximizing sales performance and delivering both gross and net sales objectives.

KEY RESPONSIBILITIES:

FORECASTING

You will support and partner with Director and ED, Key Account Planning in building bottoms up budgets and on-going forecasting and achievement of retail and net sales plans
You will forecast returns and DIFs, managing discontinuations to reduce RTV liabilities, retrieving necessary approvals, and partnering with finance on timing and estimates
You will analyze retailer OTB monthly, ensuring no changes or potential issues after each month’s lock
In partnership with Director, Key Accounts, you will develop annual, quarterly, monthly and mid-month retail and shipment projections with keen communication to ED, Key Accounts on changes
You will build and revise retail/gross sku forecasts in accordance with monthly projections, collaborating with cross-functional partners to ensure alignment
You will ensure orders are received from retail partners in a timely manner and troubleshoot errors
You will reconcile chargebacks received from retail partners to ensure deductions are with budget expectations
You will collaborate with internal partners on creating sales goals by door, week, quarter, and channel during budgeting and re-trending moments
You will build retail sales plans for new launches, tracking achievement and sell-thru of established sales objectives, including analysis for Limited Edition and Holiday product lines

REPORTING

You will be using COGNOS and retailer reporting, pull weekly sales data and analyze sell-thru results to inform weekly commentary
You will provide weekly sales recap to key internal stakeholders and leadership, summarizing achievements, promotions, marketing activities
You will deliver weekly by door sales recaps to Sales Training Executives.

MISCELLANEOUS

You will support monthly consensus process by providing updated retailer sku projections, insights, and relevant reporting
You will track ROI and sales lift on retailer secondary exposures and marketing activities to inform co-op spend
You will plan and allocate monthly sampling and GWPs to strategically support retail sales
You will consistently communicate with field and retail partners regarding inventory concerns and business opportunities
You will maintain agendas for weekly recurring touch bases with internal stakeholders and retail partners
You will execute ad hoc reporting and analysis requests

QUALIFICATIONS:

You have a bachelor’s degree in related field
You have 5+ years of retail planning experience (Buying Office or extensive Head Quarter experience)
You are highly skilled in inventory planning, forecasting gross/net shipments, and bottoms up build required
You must have advanced expertise in Microsoft Excel, PowerPoint (pivot tables, vlookups, sumif, etc.)
You can fully read, analyze and understand retailer OTB’s
You have demonstrated ability to build gross to net and retail sales plans from the bottom up
You have strong knowledge and experience with the prestige cosmetic industry & retail planning systems
You can work under pressure and fluctuating deadlines with a high number of tasks
You should possess strong analytical, organizational and communication skills
You have strong attention to detail, high sense of responsibility, dependable and self-starter
You must be flexible and adaptive to changing priorities

If this sounds like you, we want you on our team. Apply today and let's create something beautiful!

You may be asked to perform other duties needed to help drive to our vision, fulfill our mission and abide by our organization’s values.

What We Can Offer You

At Shiseido Americas, our pride extends beyond our rich legacy to our passionate and talented team that brings it to life every day. We recognize that without our people, innovation would not be possible. That's why we go above and beyond with our comprehensive benefits program to recognize our employees. With an array of options designed to give our employees peace of mind, our perks & benefits program is more than just a perk – it's an investment in our people's futures. Whether you're looking for comprehensive health coverage, retirement savings, or paid time off, our benefits have you covered! Check out a list of our Benefits and Perks offerings:

· Medical, Dental, & Vision Insurance

· Life and Disability Insurance

· Paid Time Off

· Paid Volunteer Days

· Paid Company Holidays

· Paid Parental Leave

· 401K with 6% Company Match

· Talent Development & Learning Programs

· Internal & International Mobility

· Product Discounts & Annual Gratis

· Employee Led Affinity Groups

· Tuition Reimbursement

The base pay for this position may vary based on geographic location. Actual base pay offered will be based on several factors including job-specific knowledge, education, skills, and depth of experience. In addition to base pay, we may offer additional forms of compensation as components of a total compensation package, including participation in our bonus program which features the ability to overachieve, in addition to a full range of competitive benefits.

Shiseido is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information or any other classification protected by Federal, State or Local law

Salary (Min-Max): 65,992-90,739

Job Segment: Retail Sales, Sales Operations, Retail, Sales

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