PGA Associate Account Manager - Japanese Speaking (Kuala Lumpur)
어카운트 매니저정규직주니어 · 1~3년
Expedia Group은 일본어와 영어 능통자를 대상으로 숙박 파트너의 경쟁력을 관리할 Associate Account Manager를 채용합니다. 주요 업무는 파트너사의 객실 요금 및 가용성을 최적화하여 고객 전환율을 높이는 것입니다. 호텔 영업 또는 계정 관리 분야에서 1~3년의 경력이 필요하며, 데이터 분석 역량과 설득력 있는 커뮤니케이션 능력이 필수입니다.
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*currently only offered in USA & UK
Full-Time Regular
07/17/2026
ID # R-107939
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At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.
Travel Partnerships and Media helps partners deliver excellent traveler and B2B experiences, driving growth for them and the EG marketplace through competitive supply, a valued advertising and travel media network, and affiliate solutions.
The Partner Growth & Agility, Competitiveness Agility Team primary responsibility is to ensure that Expedia Group’s hotels, and all accommodations types in our high demand APAC markets have great rates and room types available for the Expedia Group travelers (including travelers from B2B Demand Partners) at all times.
The Partner Growth & Agility, Competitiveness Agility Team will also continuously work with Expedia Group’s hotel and accommodation partners to help them improve their end-to-end competitive position taking the most from their participation in the Expedia marketplace.
You will work as part of a team, with the primary goal of improving the conversion rate for our high-demand markets. You will closely work in collaboration with other in-market account management teams to ensure the right and competitive conditions across high demand markets and ultimately provide the best product on EG-branded sites as well as those of our B2B Demand partners.
This is a predominantly phone-based role, and you will be reaching out to a portfolio of existing accommodation partners each day. You will closely work with these hotel partners to:
Optimize rate and availability competitiveness on the Expedia platform to increase customer conversion
Secure additional lodging rates and availability information over high demand and compression periods to satisfy customers’ pressing needs
Coordinate with other account management teams to secure an aligned and effective level of competitiveness across high-demand Asia Pacific markets
Educate hotel partners on the self-service features available on Expedia Partner Central to make them independent in managing all the core aspects of our marketplace and make the mutual business more sustainable over the partners’ lifecycle
Re-establish core fundamentals to re-engage with dormant hotel partners
Take time to shop our sites as a traveler would to identify issues that may not have been identified by our automated shopping tools and help to identify additional root causes of uncompetitiveness
Bachelor's Degree in a related field; or Equivalent related professional experience
Native proficiency in Japanese
Business-level proficiency in English
1-3 years of experience in hotel sales/revenue management, account management, inside sales or business development preferred
Able to work independently as well as be a strong team worker, ensuring the whole team wins
Demonstrate ability to work based on a variety targets, goals and/or strategic objectives set by the leadership team
Appetite for innovative technology, fast-changing business environment, robust data driven analysis
Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to
Ability to effectively communicate to various levels and through a variety of communication channels
Ability to handle objection, secure commitments and be resilient
Possesses outstanding listening, investigating and influencing skills
Hungry, determined, motivated, willing to take action and results-focused
Organization and time management skills, rigor, attention to details
Proven follow-up/persistence when facing challenging situations
Ability to multi-task effectively and be able to change gears quickly without skipping a beat
Ability to perform under pressure and think on your feet in a fast-paced environment
Open to feedback for continuous improvement
Relationship builder; earns the confidence of others
Bridges and sustains solid partnerships based on mutual support through a collaborative style
Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.
Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.
Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
At Expedia Group, we're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities. If you require an accommodation or adjustment for any part of the application or hiring process, please let us know by completing our Accommodation Request form.
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at Expedia Group!
Full-Time Regular
07/17/2026
ID # R-107939
Share this position