Serve Robotics에서 파트너십 매니저를 채용합니다. 가맹점 및 플랫폼 파트너십을 총괄하며 성과와 성장을 견인할 인재를 찾습니다. 5년 이상의 계정 관리 경력이 필수이며, 데이터 기반의 문제 해결 능력과 원활한 커뮤니케이션 역량이 중요합니다. 로봇 배달 서비스의 확장을 함께할 열정적인 분들의 많은 지원 바랍니다.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
The Partnership Manager owns and grows a portfolio of merchant and platform partnerships, with full accountability for partner performance, retention, and revenue outcomes. This role serves as the primary owner of partner relationships and is responsible for driving operational excellence, identifying growth opportunities, and delivering measurable business impact.
Own a portfolio of partners and merchants, with full accountability for performance, growth, retention, and overall partner health
Serve as the primary relationship owner, building and maintaining strong partner relationships across multiple levels and acting as a trusted advisor
Analyze performance data and independently drive improvements in key metrics such as order volume, reliability, and partner satisfaction
Lead issue resolution and manage escalations end-to-end, including root cause analysis, cross-functional coordination, and implementation of long-term fixes
Identify, prioritize, and execute revenue growth and operational optimization opportunities within assigned accounts
Drive cross-functional initiatives with Operations, Product, and Support teams to improve processes, tools, and partner experience
Contribute to partnership strategy and market expansion efforts, testing new approaches and bringing actionable insights from the field
Participate in contract discussions, renewals, and negotiations, owning preparation, data, and recommendations while partnering with senior stakeholders
5+ years of experience in account management, customer success, or sales, ideally within technology, food service, or delivery ecosystems.
Demonstrated track record of managing and growing client relationships.
Strong communication and interpersonal skills with the ability to build trust quickly.
Excellent problem-solving skills and a proactive, ownership-driven mindset.
Experience using CRM systems and basic data analysis tools to manage performance and reporting.
Willing to travel up to 25-50% within the designated market.
You thrive in fast-moving, high-growth environments.
You enjoy multitasking and taking initiatives from start to finish.
You are highly efficient, execution oriented, and results-driven.
You are comfortable with ambiguity and adapt quickly to new challenges.
You communicate confidently with both internal teams and external partners.
