Order Management Analyst

San Mateo, California, United States - Full-time

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios, and beyond.

About the role:

We are looking for a detail-oriented, independent, and results-driven Order Management Analyst to join our Revenue Operations team. In this role, you will work cross-functionally with Sales Operations, Customer Success, Legal, Finance, Supply Chain, Manufacturing, and Logistics teams to support the end-to-end order lifecycle across Skydio’s hardware, software, accessories, and service offerings. You will help ensure accurate order processing, operational efficiency, and timely fulfillment while partnering closely with internal stakeholders to resolve operational challenges, support best practices, and drive smooth transactions.

How you'll make an impact:

Manage end-to-end order processing and fulfillment activities for Skydio products and services
Review purchase orders and sales submissions for completeness, accuracy, pricing, and policy compliance
Partner cross-functionally with Sales Operations, Finance, Logistics, Manufacturing, and Supply Chain teams to support order execution and delivery timelines
Monitor order backlog, shipment status, and fulfillment metrics to proactively identify and resolve operational risks
Assist in resolving shipment discrepancies, billing issues, and inventory constraints
Analyze operational KPIs and provide recommendations to improve workflows and operational scalability
Leverage AI tools and automation technologies to improve operational efficiency, streamline workflows, and reduce manual tasks
Support implementation and optimization of ERP, CRM, reporting, and automation tools
Assist in maintaining operational documentation, SOPs, and enablement materials
Partner closely with the Dock Deployment Logistics Coordinator to manage shipment scheduling, deployment logistics, and operational execution for Dock-related orders

What makes you a good fit:

1-3 years in Order Management, Order Administration, Sales Operations, Revenue Operations, Supply Chain Operations, or similar role
Strong ownership and organizational skills
You love working in fast-paced environments and thrive on cross-functional collaboration
You can adapt quickly, work with ambiguity, and manage evolving processes and operational priorities
You enjoy solving operational challenges and finding scalable solutions that support the business
Strong analytical and problem-solving skills with excellent communication abilities
Ability to multitask and work in a high-volume environment
Knowledge of order-to-cash processes and operational workflows
Interest in leveraging AI and automation tools to improve workflows and operational efficiency
Proficiency in Salesforce (SFDC), NetSuite (NS), DBX, Microsoft Excel, and Google Sheets for order management, reporting, and operational workflows
Experience supporting hardware operations, logistics, or manufacturing environments is a plus
International order management or logistics experience is a plus
Obtaining FAA Part 107 certification within the first 60 days of employment is strongly encouraged for all Skydio employees and required for certain positions.

Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $103,000 - $135,000*. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria.

*Compensation for certain positions may vary based on the position’s location.

#LI-LP1

At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws.

For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/