Flexport의 글로벌 운영팀에서 화물 운송의 엔드투엔드 과정을 관리할 인재를 모집합니다. 물류, 포워딩, 공급망 분야에서 2년 이상의 경력이 필수이며, 고객 경험을 최우선으로 생각하는 책임감이 중요합니다. 데이터 기반의 의사결정과 프로세스 자동화를 통해 글로벌 무역의 미래를 함께 만들어갈 분들의 많은 지원 바랍니다.
Atlanta, Georgia, United States; Bellevue, Washington, United States; Chicago, Illinois, United States; Dallas, Texas, United States; Denver, Colorado, United States; Los Angeles, California, United States; New York City, New York, United States; San Francisco, California, United States
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
Flexport is always moving forward, and our Operations team is constantly growing! While we might not have an active opening today, we want to have your information ready so we can reach out the moment the right role becomes available.
Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.
The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.
As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.
Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
Follow standard operating procedures (SOP)
Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
Your team will:
Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
Quote and invoice client shipments with responsibility to their P&L
Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary
#LI-onsite
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.
Create a Job Alert
Interested in building your career at Flexport? Get future opportunities sent straight to your email.
indicates a required field
