Ocean Operations Specialist

Taipei, Taiwan

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Ocean Operations Specialist

The opportunity:

The role of the Ops Specialist is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. In this role, your direct customers are the partners within your region: our account management and customs teams, subcontractors, carriers, terminals and trucking providers. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone.

This role is designed to problem solve impactful operational challenges as part of our Global team while developing specialized expertise in supply chain operations. As the person who executes service delivery for our clients, you have the unique opportunity to help your regional account team spot opportunities to improve and grow our customers’ business. You will be charged with helping Flexport account management teams and clients solve exceptional challenges in order to move their shipments in less time with lower costs and via improved productivity by your team, unblocking issues and establishing procedures to prevent them in the future.

Scope of Duties:

Execute booking and documentation processes with clients /carriers
Timely shipment troubleshooting and exception escalation / handling
Work intimately with Flexport AM, Planning team to ensure an effective end to end export process.
Plan and execute special freight operations (i.e. DG, reefer, etc).
Assist Associate on new business/process implementation, new projects and new tasks.
Support internal and external clients to make the best decision with your expertise;
Live and act with integrity guided by the company values including sustaining a high bar for operational quality and service.
Inform the business process and software capability needs to help scale our growing team while improving quality, service, efficiency and regulatory compliance.
Contribute to the development and implementation of the procedure and system to differentiate Flexport operations from the industry.

What you will need:

Experience:

BA/BS degree
(Preferred) 1-2 years of prior experience in Logistics, Warehousing, Freight Forwarding, Supply Chain or Consulting; (High performing fresh grad could be considered)

Mindset:

Desire to “build a better machine” and get irritated when things aren’t optimal
Hands-on, process-oriented, structured thinking with strong problem-solving capabilities
Strategic vision and ground floor execution
Excitement to manage vendor relations and create best-in-class, innovative structures to do so
Excellent communication, interpersonal and organizational skills
A client service mindset; you are obsessed with client and squad happiness
Next-level attention to detail
Courage to challenge the status quo when logic and reason require it. See something broken? Fix it!
Flexibility to get the job done when needed. Willing to work outside office hours and occasional weekend or night shifts in certain locations.

What you will learn:

You will learn what it takes to lead small teams in the execution of day-to-day tactical tasks.
You will learn how to thrive in an ambiguous environment, research and test operational hypotheses and inform the strategy of a newly built team.
You will gain specialist expertise to become an ocean or network operations and intermodal subject matter expert within the company. You are the leading advisor in this area, someone our clients, partners, and internal teams go to for advice and strategy.
You will gain the ability to continuously improve the client experience through a deep industry understanding. You are singularly positioned to realize how we can both work within and push the logistics industry forward to meet the standards of Flexport’s client-centric service.

Future tracks this role could lead to:

Procurement or other expert roles requiring deep expertise in a specific area of supply chain management. You are the leading advisor in this area, someone our clients, partners, and internal teams go to for advice and strategy. You will have built processes and tools or led webinars, amplifying your knowledge.
Client advisor/ account management. Your deep passion for growing our customers’ business sets you on a path to become their advocate and representative at Flexport.
Team leadership. You learn how to be a player-coach who apprentices team members on skill development.

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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