Stripe Terminal 팀에서 네트워크 및 하드웨어 문제 해결을 담당할 전문가를 찾습니다. 5년 이상의 IT 인프라 및 네트워킹 경험이 필수이며, 결제 하드웨어와 POS 시스템에 대한 깊은 이해가 요구됩니다. SQL 및 로그 분석 도구 활용 능력을 바탕으로 엔터프라이즈 고객의 기술적 문제를 해결하고 제품 개선을 주도하게 됩니다.
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
Support teams at Stripe provide integration guidance and assistance based on a deep understanding of Stripe products. Support specialists interact with both developers and non-technical stakeholders to identify the root cause of payment-blocking issues, answer questions, and advise users on how to get the most out of Stripe infrastructure.
Stripe Terminal helps our users extend their online presence to the physical world. The Terminal team's mission is to make it as easy for businesses to accept in-person payments as the Stripe API has done for online payments. With Terminal, businesses can unlock in-person payment use cases that are right for their business model—whether it's creating a superb retail experience, extending their website to a pop-up store, or enabling a mobile point-of-sale at their next event.
We're building a team of support specialists who will work with the largest and most complex Stripe Terminal users. As a Network Support Specialist, you'll be the subject matter expert on Terminal SDKs, payments hardware and device management, and will collaborate with Stripe Technical Support and Product Support Operations teams.
To equip you for this, you'll go through an extensive onboarding that provides foundational understanding in at least one programming environment as you go deeper on Stripe API and product features. Over time, you'll learn the basics of all Stripe supported backend languages as well as client technologies including JavaScript, Android, iOS, and React Native. You'll also solidify your knowledge of SQL and Splunk basics to excel on the job.
