Lam Research Korea에서 반도체 장비 필드 서비스 매니저를 채용합니다. SABRE/SABRE 3D 장비 유지보수 및 고객사(Amkor) 관리가 핵심 업무입니다. 8~12년 이상의 반도체 장비 경력과 뛰어난 리더십 및 커뮤니케이션 역량을 갖춘 전문가를 찾습니다. 현장 운영 최적화와 고객 만족도 향상을 주도할 분들의 많은 지원 바랍니다.
Field Service Operations
Lead installation, maintenance, and troubleshooting of SABRE / SABRE 3D systems at customer site
Ensure maximum uptime and performance of installed tools
Manage onsite service activities, including corrective and preventive maintenance
Oversee technical issue escalation and resolution in coordination with engineering team
Customer Management (Critical for this role)
Act as primary point of contact for Amkor Korea (K5) service-related matters
Build strong customer relationships and maintain high satisfaction
Lead regular service review meetings with customer (performance, issues, improvements)
Support business growth by enhancing customer trust and preventing competitor penetration
Cross-functional Collaboration
Work closely with Sales, Product Group (PG), and Engineering teams
Support new tool installation, evaluation, and acceptance process
Drive issue resolution through internal alignment (Field, PG, R&D)
Provide feedback to improve product performance and serviceability
Performance & Metrics Management
Monitor service KPIs (uptime, response time, MTBF/MTTR, stop loss, customer satisfaction)
Lead continuous improvement initiatives at customer site
Provide regular reports to management and stakeholders
Directs the coordination of technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades to be performed at client sites. Ensures adequate records and systems are maintained. Schedules personnel responding to critical situations. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention. Selects, develops and evaluates personnel to ensure the efficient operation of the function.
Bachelor’s degree in Engineering (Electrical, Mechanical, or related field)
Minimum 8–12 years of semiconductor equipment field service experience
Proven experience with SABRE / SABRE 3D tools (strongly preferred)
Experience managing field service teams or leading projects
Technical Skills
Strong knowledge of semiconductor equipment maintenance and troubleshooting
Hands-on experience with installation and service of advanced packaging tools
Data-driven problem-solving capability
Soft Skills
Excellent communication and customer-facing skills
Strong leadership and team management capability
Ability to handle high-pressure customer environments
Fluent in Korean, with working-level English
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
