Manager, Machine Learning, Customer Support Engineering (Gen AI Products)
AI 엔지니어정규직시니어 · 9년 이상
에어비앤비의 커뮤니티 지원 엔지니어링 팀을 이끌 머신러닝 매니저를 채용합니다. LLM 및 대규모 AI 모델 개발 경험 9년 이상과 팀 관리 경력 2년 이상이 필수입니다. 중국 기반으로 근무하며, AI 기술을 활용해 전 세계 호스트와 게스트의 지원 경험을 혁신하는 역할을 수행합니다. 기술적 리더십과 전략적 사고를 갖춘 인재를 찾습니다.
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
This position is CHINA BASED. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies.
Community Support (CS) has increasingly become a key driver of enabling Airbnb's core business. The Community Support Engineering team is responsible for the world-class technology, architecture, and solutions that power CS at Airbnb. The products and capabilities we build empower our guests and hosts, CS agents, and operations teams around the world.
As part of the CS Product vision, we are leveraging AI to transform how we deliver customer service - combining advanced ML/LLM capabilities with the expertise of our Support Ambassadors to create a seamless, high-quality support experience.
As an ML Manager within Community Support Product Engineering in China, you will lead a team of machine learning engineers to research, design, and optimize AI models and services that scale AI-powered products and measurably improve the end-to-end Community Support experience for guests, hosts, and support ambassadors.
_Hire, mentor and guide a dynamic team of highly skilled machine learning engineers, fostering their technical growth and professional development.__Proactively take initiatives to drive for outcomes over the scope of the team.__Build relationships and drive alignment with stakeholders within Community Support and across external teams.__Communicate difficult or complex concepts and decisions clearly and effectively with multiple stakeholders across various functions._Provides critical guidance and input in prioritization over multiple major projects.
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.