Schedule: Full Time
Job Type: Hybrid
Salary Type: Hourly
Req #: 2888
About the Role
Uber Freight is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field. Our Team Leads will lead transportation functions to ensure accurate, timely delivery of products in the most efficient and cost-effective manner all while providing excellent customer service to our customers.
This position follows a hybrid schedule based in Dallas, TX at customer site (3 days in office, 2 days remote).
What the Candidate Will Do
- Customer Engagement: Serve as the primary point of contact for the customer, executing operational requests and aligning daily workflows with customer-directed priorities.
- Brand Advocacy: Act as a brand ambassador for Uber Freight, maintaining a positive professional demeanor to strengthen client relationships and promote company services.
- Operational Problem Solving & Continuous Improvement: Proactively resolve conflicts, identify performance patterns, and implement process improvements to optimize cost, service, and profitability.
- Reporting & Financial Analysis: Develop and distribute internal and customer performance reports; review and analyze account P&Ls to ensure cost expectations are met.
- TMS & SOP Maintenance: Manage TMS updates (rates, configurations, and tables) and document, execute, and regularly review customer Standard Operating Procedures (SOPs).
- Team Leadership: Monitor daily workflows and hold the team accountable for executing all key job functions.
- Carrier Procurement & Capacity Sourcing: Secure freight capacity by leveraging market data, multi-modal knowledge (modes, weights, volumes), and auction tools to efficiently procure carriers.
- Rate Negotiation & Relationship Management: Negotiate spot-rate and contract pricing for new and existing business; establish strong carrier relationships to secure capacity during tight markets.
- Escalations & On-Call Support: Manage approvals for expedited shipments or rates exceeding benchmark thresholds, and participate in after-hours "on-call" rotations.
Basic Qualifications
- High school diploma or GED equivalent
- 3+ years of related experience
Preferred Qualifications
- Bachelor's degree Transportation/Supply Chain or related field
- 3-5 years of freight brokerage, logistics or customer service including background in LTL and TL modes
- Ability to run BI reports; validate information; understand report and offer feedback on report
- Advanced knowledge of Microsoft Excel/Google Workspace including but not limited to VLookup, Pivot Tables and advanced formulas
- Transportation industry knowledge
Benefits & Compensation for U.S. Employees
Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
About Uber Freight
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.
Candidate Privacy Notice
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
