인시던트 관리, 문제 관리, 변경 관리를 주도하며 기술 및 관리 회의를 이끌고 근본 원인 분석을 수행해요. ITIL 표준에 따라 운영 프로세스를 최적화하고, ITSM 도구를 활용해 변경 사항을 검토 및 승인하는 업무를 맡아요. 주말 운영 작업을 조정하고 관리하는 역할이 포함되어 있어요. 구체적인 경력 연수나 학력 요건은 명시되지 않았어요.
IT (Information Technology)
Permanent contract
Bangalore, India
Reference 26000DVZ
Start date 2026/08/17
Publication date 2026/06/22
Key Responsibilities Incident Management Facilitate and actively participate in technical and management incident review meetings Lead incident management calls by structuring discussions around impacts, workarounds, corrective actions, and decision-making, while coordinating relevant stakeholders Produce high-quality documentation, including post-mortems, meeting minutes, and detailed incident timelines Ensure clear and timely communication during incidents to all stakeholders Consolidate inputs from support teams to deliver comprehensive post-mortem reports within agreed timelines (48 hours) Perform regular reviews and optimization of the incident portfolio (IPCM), ensuring SLA adherence, proper ticket follow-up, and documentation quality Develop and maintain dashboards and performance reports to support operational decision-making Ensure compliance with processes, standards, and best practices (ITIL) Coordinate cross-functional working groups to investigate root causes and drive problem resolution (aligned with ITIL practices), while ensuring effective reporting and communication Problem Management Drive Problem Management activities to identify root causes of recurring and major incidents Lead Root Cause Analysis (RCA) sessions and ensure the definition and implementation of sustainable corrective actions Ensure proper documentation and lifecycle management of problems within the ITSM tool Monitor and track problem resolution plans, ensuring timely delivery and risk mitigation Collaborate with technical and business teams to reduce incident recurrence and improve production stability Provide regular reporting on problem management activities, trends, and continuous improvement initiatives Change Management & Continuous Improvement Contribute to Change Management activities, ensuring production changes are implemented with minimal business impact Review, assess, and validate changes through governance committees (CRB, CRC, Executive Committees) Analyze and arbitrate significant and major production changes, with a strong focus on risk and impact assessment Support and guide technical and business stakeholders in Change Advisory Boards (CAB/CRB), including change presentation and validation Manage and continuously improve the standard change catalog Ensure proper classification of changes in collaboration with technical and business teams, including updates of key repositories (service catalog, CMDB, maintenance windows, etc.) Support and enhance Change Management processes through ITSM tools Coordinate and oversee planned weekend operations and ensure proper execution follow-up Maintain and update the global GTE calendar (Major Events Calendar) Drive simplification and continuous improvement of Change Management processes
At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.
We are committed to support accelerating our Group’s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.
At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.
Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!
Still hesitating? You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices and sharing their skills with charities. There are many ways to get involved.
We are committed to support accelerating our Group’s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.
We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.
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Lead Service Analyst
Permanent contract
Bangalore, India
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