주요 고가치 계정을 전담하여 제품 포트폴리오를 최적화하고 상업적 성과를 관리해요. B2B 계정 관리 또는 영업 분야에서 5년 이상의 경력이 필수예요. 런던 사무실로 주 2~3일 출근하는 하이브리드 근무 형태예요. 데이터 분석 역량과 협상 능력을 활용해 내부 팀과 협업하며 성장을 주도해요.
Key Account Manager I Viator
The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.
Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—memories that will last a lifetime has never been easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.
We are seeking a driven and high-performing Key Account Manager who will be responsible for the health and quality of the Viator product offering within their designated portfolio of high value accounts across various destinations. The Key Account Manager will have a deep understanding of trends, opportunities, and challenges within their accounts and work to optimize Viator’s product offering to best match the consumer demand in terms of product variety, pricing, and availability.
You are a brand ambassador that will focus on a select number of high valued accounts to ensure continued optimization and growth. You will be responsible for meeting/exceeding key performance indicators and maintaining/improving the overall commercial health of your accounts. In this role you will be working with both internal and external stakeholders to align on necessary product offerings in your set of accounts, carrying out critically important tasks to maintain and grow our competitive advantage and continually improve Viator’s catalogue of experiences.
Lead as the primary point of contact for high-value global accounts, forging and maintaining deep, strategic relationships.
Diagnose and proactively address unique business opportunities, identifying scalable solutions to deliver results.
Develop and execute account strategies that are directly tied to business objectives and measurable growth.
Elevate and maintain a best-in-class product portfolio for the assigned accounts to maximize traveller appeal.
Ensure product quality, availability, and optimal pricing, directly aligning the offering with evolving traveller and market demand.
Leverage knowledge of the online travel industry to serve as a trusted expert and deliver actionable insights to partners.
Negotiate favorable commercial terms that protect and maximise Viator's profitability.
Proactively monitor and analyse key performance metrics, taking swift corrective actions to maintain and improve the overall commercial health of accounts.
Provide regular, concise performance reports and strategic updates to senior management on account status, growth forecasts, and potential business risks.
Champion rapid issue resolution by collaborating seamlessly with the internal team of Destination Specialists and Support Teams to ensure an exceptional level of partner satisfaction.
Maintain a competitive edge by continuously monitoring industry trends, competitor strategies, and shifts in customer preferences to inform partner guidance.
Entrepreneurial & Commercially Driven: Growth focused, never settle.
Execution & Urgency: Demonstrated ability to grow accounts with a focus on delivering results and swift execution, paired with a strong sense of urgency in a dynamic environment.
Negotiation: Highly skilled in securing favorable terms and maintaining relationships.
Account Growth: Passionate about achieving success and excellence.
Analytical Mindset: Possesses a strong analytical mindset and advanced data analysis abilities.
Technical Background: Strong technical background to support data-driven decisions.
Industry Knowledge: Good understanding of the online travel landscape.
Internal Networking: Highly skilled in leveraging professional connections, demonstrating resourcefulness and the ability to effectively use internal networks and available tools.
Communication: Excellent communication and interpersonal skills, able to build rapport with both clients and internal teams.
Teamwork & Independence: Embraces new ideas and works well in teams while also having the ability to work independently and prioritize tasks effectively.
Required Years: 5+ years in B2B Account Management or Sales.
Industry Experience (Plus): Online Travel Agency, operator, or travel experience is a significant plus.
We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us.
We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges.
The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.
If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!
