Mistral AI에서 팔로알토 사무실의 IT Specialist를 채용합니다. 임직원 대상 기술 지원, 장비 설정, 온보딩 및 사무실 인프라 운영을 총괄합니다. Google Workspace 관리 능력과 macOS/Windows 환경에서의 능숙한 문제 해결 역량이 필수입니다. 글로벌 환경에서 IT 운영 효율을 높이고 싶은 분들의 많은 지원 바랍니다.
At Mistral AI, we believe in the power of AI to simplify tasks, save time, and enhance learning and creativity. Our technology is designed to integrate seamlessly into daily working life.
We democratize AI through high-performance, optimized, open-source and cutting-edge models, products and solutions. Our comprehensive AI platform is designed to meet enterprise as well as personal needs. Our offerings include Le Chat, La Plateforme, Mistral Code and Mistral Compute - a suite that brings frontier intelligence to end-users.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between France, USA, UK, Germany and Singapore. We are creative, low-ego and team-spirited.
Join us to be part of a pioneering company shaping the future of AI. Together, we can make a meaningful impact. See more about our culture on https://mistral.ai/careers.
We are seeking a talented IT Specialist to become a key player in delivering an exceptional digital experience to all our employees. In this role, you will provide high-quality technical support across hardware, software, and collaboration tools, ensuring that every user receives fast, reliable, and friendly assistance. You will also cover complex projects such as office openings, moves, and more in the US and APAC, aligning user support, IT operations, and onboarding processes.
You will troubleshoot complex issues, manage equipment and user accounts, and maintain accurate records of incidents and inventory. You will also guide and train users on best practices, contribute to improving internal IT processes, and help keep our technology environment secure, efficient, and scalable.
If you thrive on helping others, enjoy solving technical challenges, and want to make a meaningful impact in a dynamic and fast-paced environment, this role offers the opportunity to shape and elevate our daily IT excellence.
📍 Location: Palo Alto
Provide high-quality technical assistance through email, messaging tools, and in-person interactions (onsite in Palo Alto/San Francisco).
Investigate and resolve hardware and software issues across operating systems, applications, and devices while keeping users informed at every step.
Log incidents in our ticketing system, ensure timely follow-ups, and deliver an exceptional support experience.
Deliver physical IT onboarding sessions
Install, configure, and update computers along with IT and videoconferencing equipment.
Manage shipments and returns of devices locally and internationally, maintaining accurate stock and inventory records.
Ensure that every team member has the right tools from day one and that our equipment lifecycle stays efficient and organized.
Support office openings, moves, and expansions (e.g., San Francisco, New York, Singapore).
Oversee user accounts and application licenses with precision.
Ensure proper access management and the application of our security policies across all workstations, reinforcing a safe and compliant environment for all users.
Train and guide users on applications, hardware, and best practices.
Evaluate business needs, propose improvements to IT processes, and contribute to building a smoother and more scalable internal technology ecosystem.
A degree in Computer Science or a related IT field.
Strong written and verbal communication.
Hands-on experience with Google Workspace administration.
Strong troubleshooting skills on both macOS and Windows environments.
Solid understanding of networking fundamentals including Ethernet and WiFi protocols, TCP/IP, and basic corporate infrastructure troubleshooting.
Familiarity with videoconferencing equipment and associated services.
Ability to lift and handle standard IT equipment such as monitors and network devices.
Proven experience in a similar support role within a fast-paced, global organization
Willingness to travel (NY, Singapore) and work flexibly to support timezone-aligned onboarding.
Bonus Points:
Experience with MDM solutions such as Kandji or Jamf.
Interest or experience in automation tools such as Zapier or n8n.
