HR Contact Center Advisor (Temporary position)

Job Details:

Job Description:

You may know Intel for our processors, but we do so much more. Intel's products are at the cutting edge of technology and make amazing experiences possible for business and society and every person on Earth.

In HR at Intel, we enable this amazing innovation by supporting our Intel employees in all their HR needs. We work together to deliver trusted HR services to foster Intel's success and enrich lives, one person and one family at a time.

If you are interested in starting your career within Intel HR organization and helping employees by providing exquisite customer experience, this is the right opportunity for you.

As the first point of contact for HR support in the Americas region for current and former employees, the primary responsibility is to resolve questions and issues related to the HR life cycle.

This role requires engaging with Intel employees through various communication channels such as chat, email, and phone to successfully and thoroughly investigate and resolve employee issues while providing superb customer service.

The role is performed Monday to Friday from 8:00 AM to 5:00 PM. Operational hours change to 9:00 AM to 6:00 PM in alignment with Daylight Saving Time.

Please consider that this is a Temporary position.

Key Responsibilities:

• Serve as the first point of contact for HR support for current and former employees in the Americas region.
• Engage with employees through multiple communication channels including chat, email, and phone.
• Investigate and resolve employee questions and issues related to the HR life cycle.
• Conduct extensive research of relevant guidelines while staying actively engaged with the employee throughout the entire process.
• Collaborate with multiple teams to successfully resolve more complex customer queries.
• Ensure employees are handled with care during the entire resolution process.
• Share ideas to continuously help improve the organization by enhancing processes, customer engagement, and cross-organizational collaboration.

The ideal candidate should demonstrate the following professional traits:

• Customer Service Orientation — Committed to delivering superb, empathetic support at every interaction.
• Critical Thinking & Problem-Solving — Willing to investigate complex issues and drive them to resolution.
• Effective Communication skills with strong attention to detail.

Qualifications:

Minimum Qualifications are required to be initially considered for this position.

• Must be pursuing or have completed a Technical or Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field (2+ years of experience accepted in lieu of a degree).
• 1+ year of contact center experience.
• 1+ year of HR shared services experience.
• Advanced English level.
• Proficient knowledge of MS tools (Excel, Outlook, Word, etc.).

Must have permanent, unrestricted right to work in Costa Rica.

Preferred Qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

• Experience with HR tools such as Workday, ServiceNow, etc.
• Customer service and/or process improvement certifications.

Requirements listed would be obtained through a combination of industry relevant job experience, internship experience, and/or schoolwork/classes/research.

Job Type:

Intel Contract Employee

Shift:

Shift 1 (Costa Rica)

Primary Location:

Costa Rica, San Jose

Additional Locations:

Business group:

Intel's Human Resources group is responsible for hiring, developing and retaining the best and brightest employees while continuing to strengthen the company's culture and values. Intel Human Resources provides first-rate, cost-effective services and support to employees worldwide and is dedicated to advancing Intel's business goals.

Posting Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Position of Trust

N/A

Work Model for this Role

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. * Job posting details (such as work model, location or time type) are subject to change.

ADDITIONAL INFORMATION: Intel is committed to Responsible Business Alliance (RBA) compliance and ethical hiring practices. We do not charge any fees during our hiring process. Candidates should never be required to pay recruitment fees, medical examination fees, or any other charges as a condition of employment. If you are asked to pay any fees during our hiring process, please report this immediately to your recruiter.