Head of Human Resources

This is a strategic HR leadership role overseeing all people matters for our business in Korea. As a close partner to the Regional HR Director and General Manager, you will lead the full HR agenda—from talent strategy and cultural engagement to employee relations and operational delivery. With a strong focus on retail, this role plays a key part in shaping our organizational capability, building leadership pipelines, and fostering a culture aligned with our brand values.

Responsibilities

Strategic HR Leadership

• Partner closely with the General Manager and Regional HR to define and execute the people strategy for Korea
• Translate business priorities into actionable HR plans that enable growth, especially in retail
• Drive organization effectiveness and support change initiatives

Talent & Capability Development

• Lead talent reviews, succession planning, and development programs to build strong internal pipelines
• Strengthen leadership capabilities at all levels, with emphasis on retail frontline and mid-management
• Coach and challenge leaders to foster a high-performance culture

Culture & Engagement

• Champion employee engagement and initiatives that promote collaboration, inclusivity, and brand values
• Drive communications and feedback loops that ensure employee voice and well-being
• Support managers in building strong, motivated, and connected teams

Employee Relations & HR Governance

• Manage complex ER issues and internal investigations with professionalism and risk awareness
• Ensure compliance with Korean labor law and internal policies
• Maintain a fair and consistent approach in handling workplace matters

HR Operations & Team Leadership

• Oversee HR operations, recruitment, compensation, and learning in partnership with Centers of Expertise
• Lead and develop the local HR team to ensure strong execution and stakeholder management
• Continuously improve HR processes and ways of working for greater impact

Profile

10+ years of HR experience, with at least 5 years in a leadership role in retail or consumer-facing sectors Background in luxury retail—especially within fashion, watches & jewelry, or cosmetics—is highly preferred Strong track record in HR business partnering, organizational change, and talent development Experience supporting retail network expansion or business transformation, including new store openings and workforce scale-up High level of integrity, discretion, and maturity in handling confidential matters and navigating sensitive HR situations Solid knowledge and hands-on experience in employee relations and Korean labor law Skilled in working across functions and in matrix/global environments Fluent in Korean and English; confident communicator and strong stakeholder manager