OpenAI에서 기술 GTM 팀의 30~90일 차 온보딩 프로그램을 설계하고 운영할 GTM Technical Onboarding Program Manager를 채용합니다. 기술적 전문성을 바탕으로 복잡한 제품 개념을 실무 교육 과정으로 전환하며, 솔루션 엔지니어링 또는 기술 컨설팅 분야에서 5~8년 이상의 경력이 필수입니다. 샌프란시스코 사무실로 출근이 가능해야 하며, AI/ML 제품에 대한 이해도가 높으면 우대합니다.
The Enablement team translates OpenAI’s product innovation into real-world customer impact by equipping customer-facing teams with the knowledge, practice, and frameworks they need to succeed. Within GTM onboarding, we establish a shared foundation during the first 30 days and build deeper role readiness for technical GTM teams as they progress through ramp.
OpenAI is hiring a GTM Technical Onboarding Program Manager to define and deliver the role-specific onboarding experience for technical customer-facing GTM roles.
Foundational onboarding establishes a common baseline during the first 30 days. This role owns the deeper development that follows, with a particular focus on days 30–90, when new hires need to translate product and deployment knowledge into practical, job-specific capability.
You will partner with technical GTM leaders, Product, and subject-matter experts to turn complex product and deployment concepts into role-specific curricula, hands-on practice, assessments, certifications, and manager reinforcement.
Success means technical GTM new hires build the product fluency, scoping ability, solution judgment, and customer-facing confidence required for their roles. Managers have clear readiness signals, learning experiences stay current as products evolve, and role-specific ramp becomes repeatable across teams and regions.
Own the design and delivery of day 30–90 role-specific onboarding for technical GTM roles
Define learning outcomes and readiness standards in partnership with technical GTM leaders
Build curricula and learning paths that translate complex product and deployment concepts into job-specific behavior
Design and facilitate hands-on experiences such as labs, demos, simulations, technical discovery practice, and customer scenarios
Create assessments, certifications, and manager-ready signals of proficiency and deployment readiness
Partner with Product, technical subject-matter experts, and GTM leaders to source, validate, and refresh content as products and guidance evolve
Coach subject-matter experts and facilitators to teach technical content clearly and effectively
Establish repeatable content-governance and reinforcement systems that scale across roles and regions
Use learner feedback, performance data, and AI-enabled workflows to improve practice, learner support, content maintenance, and program efficiency
Have held a customer-facing technical role and enjoy helping others build strong product, solution, and customer judgment
Develop fluency quickly in complex products, technical architectures, integrations, deployment considerations, and customer workflows
Understand how technical GTM teams scope solutions, navigate technical tradeoffs, and connect product capabilities to business outcomes
Are energized by turning hard-won technical knowledge into practical guidance, hands-on practice, and repeatable ways of working
Communicate complex technical concepts clearly to both technical and non-technical audiences
Operate effectively in a fast-moving environment where products, technical guidance, and customer needs change quickly
Bring low ego, high ownership, and a genuine passion for helping technical teams become more capable and confident
5-8 years experience in technical enablement, Solutions Engineering, Solutions Architecture, Technical Success, Implementation, technical consulting, or another customer-facing technical role
Demonstrated ability to quickly develop fluency in complex products, technical architectures, integrations, and deployment considerations
Experience working directly with customers on complex, deeply technical SaaS platforms is required
Strong technical discovery, scoping, and solution judgment, with the ability to connect customer workflows and business needs to technical recommendations
Ability to explain complex technical concepts clearly and turn them into practical, role-relevant guidance for technical GTM teams
Experience creating or leading hands-on technical experiences, such as labs, demos, simulations, discovery practice, or customer scenarios
Strong cross-functional collaboration skills with Product, technical subject-matter experts, and GTM leaders
Strong program management, facilitation, and written and verbal communication skills
Willingness to work in-office in San Francisco
Direct experience in Solutions Engineering or Solutions Architecture is strongly preferred
Direct experience working with AI/ML products or platforms is preferred
Experience designing or delivering enablement, onboarding, technical training, or knowledge-sharing programs is a plus
Familiarity with instructional design principles or adult learning is a plus
Experience leading subject-matter expert programs or designing technical assessments and certifications
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
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