GTM Engineer, Post-Sales

San Mateo, California, United States - Full-time

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios, and beyond.

About the Role

As our GTM Engineer - Post Sales, you sit at the intersection of our post-sales teams and our technical build capacity. You understand how Customer Success, Support, Field Services, Training, and Operations teams work, what slows them down, and where software, automation, data, or AI can create leverage. You own the full cycle: find the problem, design the solution, build it, ship it, and make sure it sticks.

This is a high-impact role. The work you do here won't just help one team move faster, it will shape how Skydio supports customers after the sale. The bar isn't just "does it work," it's "does it scale." You build systems that last, grow with the business, and make post-sales operations better over time.

How You'll Make an Impact

Find the right problems to solve

Spend time with Customer Success, Support, Field Services, Training, and Operations teams to understand where friction exists and where technology can help
Turn vague problems into clear requirements, technical designs, and measurable outcomes
Evaluate opportunities based on impact, scalability, and long-term value
Maintain and prioritize a backlog focused on the highest-leverage work

Build things that scale

Own the full build cycle: design, build, ship, iterate
Design systems that create a reliable source of truth across customer-facing workflows
Build internal applications, integrations, automations, and AI-powered tools that reduce manual work and improve visibility
Connect and operationalize data across systems such as Salesforce, NetSuite, Jira, Databricks, Palantir Foundry, and other business platforms
Use the right tool for the job, whether that's a custom application, integration, workflow, reporting layer, or AI-powered solution

Drive adoption, not just delivery

Getting something built is half the job. Getting people to use it is the other half
Document and systematize what you build so knowledge lives in the organization, not in your head
Track outcomes and improve based on adoption, feedback, and business impact

** What We're Looking For**

You understand operational systems

You've spent meaningful time working with or alongside Customer Success, Support, Operations, Business Systems, BizOps, or similar teams
You understand how customer records, product usage, support cases, orders, RMAs, assets, and operational workflows fit together
You can translate business problems into technical solutions and communicate effectively with both operators and engineers

You're a builder with strong technical instincts

You've built internal tools, integrations, automations, data products, or AI-powered applications in a real environment
Experience building applications, dashboards, and operational tooling that people rely on every day
Experience working with large operational datasets and building the data models, transformations, and pipelines that power analytics and business workflows
Experience designing integrations, APIs, workflows, and system-to-system writebacks across platforms such as Salesforce, NetSuite, Jira, Databricks, and similar systems
Understands the fundamentals of modern application development, including APIs, authentication, routing, deployments, source control, and operating software in production
Familiarity with modern AI systems including retrieval, embeddings, semantic search, and LLM-powered applications

You build for scale

You think about maintainability, ownership, and long-term system design from the beginning
You document as you go and build with handoff in mind
You know the difference between a prototype and a durable system

You've got the right instincts

You move quickly and are comfortable operating with incomplete information
Strong prioritization and problem-solving skills
Clear communicator who can translate between business stakeholders and technical teams

Nice to Have

Direct experience working with Palantir Foundry
Experience with Databricks or similar lakehouse platforms
Experience with Salesforce and NetSuite data models
Experience building data pipelines, analytics layers, and business intelligence solutions
Experience building AI-powered applications using LLMs, retrieval systems, and embeddings
Hands-on experience building automations with Make, n8n, Zapier, or similar tools
Obtaining FAA Part 107 certification within the first 60 days of employment is strongly encouraged for all Skydio employees and required for certain positions.

Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $120,000 - $155,000*. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria.

*Compensation for certain positions may vary based on the position’s location.

#LI-LP1

At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws.

For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/