About the Role
Step into a key client-facing role at the heart of Digital Realty’s global delivery organisation, supporting the execution of strategic customer projects across regions. As Global Client Delivery Manager – Strategic Accounts, you act as the central point of coordination across internal teams, ensuring seamless implementation, delivery excellence, and a consistent global customer experience while driving complex data center projects from design handover through to operational transition.
Key Responsibilities
- Support the management of multiple global strategic accounts, providing a consolidated view of all implementation activities across pre- and post-commissioning phases
- Serve as a key point of contact for clients, ensuring clear communication, alignment, and effective handling of escalations
- Coordinate cross-functional collaboration with Sales, Solution Engineering, Construction, Implementation Services, and Operations
- Ensure delivery against contractual commitments (SOW, SLAs), including scope, timelines, and budget alignment
- Support contract negotiations and validate project scope and cost before client presentation
- Drive project execution by tracking progress, identifying risks and dependencies, and ensuring mitigation actions are in place
- Ensure project updates are accurate, aligned, and “client-ready” at all stages
- Facilitate a smooth transition from implementation to operations, including documentation and client sign-off
- Participate in commissioning processes and operational milestone reviews
- Contribute to the development of best practices and playbooks for strategic clients
Your Profile
- Minimum 5 years of experience in the data center industry, including exposure to critical infrastructure and client implementation or delivery projects. Experience in telecommunications or engineering environments is a plus.
- Technical background (ideally electrical or mechanical engineering) is preferred
- Proven experience in client-facing roles, including managing escalations and acting as a trusted point of contact
- Solid understanding of data center infrastructure, with ability to interpret technical project documentation and drawings
- Strong stakeholder management skills, with the ability to operate effectively in a global matrix organisation without direct authority
- Analytical skills with the ability to anticipate risks and solve complex problems proactively
- Excellent communication and interpersonal skills, with the ability to influence at different organisational levels
- Fluent in English, additional languages are a plus
- Knowledge of various forms of clients contracts and vendor agreements (MSA, AIA, SO, etc.)
- Willingness to travel (~20%)
What We Offer:
- Open door culture with short communications paths and flat hierarchies
- Personalized onboarding plan (buddy system), education programs
- Personal development options in a fast-growing environment
- Extensive social benefits (Flexible working hours, digital meal vouchers, bike leasing, pension plan, etc.)
- Many extras like free drinks, fresh fruit, or cool team events
A bit about us
Digital Realty is the leading provider of carrier and cloud neutral data centre services by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on 6 continents. We've 3,500+ colleagues around the world who work together, come up with life-changing solutions and create connections that matter every day.
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.
