운영 환경을 모니터링하고 장애 발생 시 이해관계자와 협력하여 해결하는 업무를 수행해요. SQL 기술과 비즈니스 제품에 대한 기능적 지식이 필수이며, 영어로 원활한 소통이 가능해야 해요. 주 3일 사무실로 출근하는 하이브리드 근무 형태예요. 특정 피처 팀의 단일 접점(SPOC) 역할을 맡아 우선순위를 조정하고 생산성 개선을 지원해요.
IT (Information Technology)
Permanent contract
Warsaw, Poland
Hybrid
Reference 260007ZE
Start date Immediately
Publication date 2026/03/26
Do you want to join client centric teams, working on innovative projects based on new technologies, applying Functional Support practices within a stimulate, kindly and digital environment?
Active monitoring of the production to detect any incidents
Communicating incidents with the good level to all users and top management and following the incident process and coordinating the resolution of the incident with all stakeholders
Active participation to the chapter production to identify topic which permit to improve our production quality or our efficiency
Answering to the users’ requests by priority with a good level of explanation
Analysing and finding solution to solve issues
Ensuring that documentation is up to date
Challenging the users’ requests if the request is not appropriate
Acting as Single Point of Contact (SPOC) to one Feature team: raising priorities, participating to the demonstrations, sharing the production perspective to the Feature Team and challenging them for all questions relative to the maintenance of the production.
Ensuring the Handover with other regions (France, India, North America)
Performing sanity check for each release to production and raising an alert in case of issue
You have functional knowledge on supported tools and business products and technical knowledge on SQL
You are customer service oriented
You have analytical thinking & problem-solving skills
You have good communication skills (both written and verbal)
You feel comfortable with multitasking
You have a continuous improvement mindset
You have interpersonal skills, and you are a team player
You communicate in English fluently
Work in a pleasant atmosphere as part of an international team in a brand-new office in the center of Warsaw, designed with facilities for people with disabilities
An active role in an international structure and the opportunity for growth
Access to educational platforms and language courses
Stability
Competitive salary based on seniority and skills
Support in quick adaptation in the company
Extraordinary health package with extensive dental care
Hybrid work (3 days per week) and one-time bonus for home office equipment
Even more benefits such as meal allowance, holiday fund, sports card and insurance
*Please be informed that we will be accepting only resumes in English.
At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.
Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!
Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.
We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.
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Functional Support Analyst
Permanent contract
Warsaw, Poland
Hybrid
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