Forward Deployed Robotics Engineer를 모집합니다. 로봇 시스템의 기술적 트러블슈팅 및 현장 진단을 담당하며, 로봇 공학 또는 메카트로닉스 관련 학위와 2년 이상의 하드웨어/소프트웨어 디버깅 경험이 필수입니다. 다양한 로봇 플릿의 가동률을 극대화하고 근본 원인을 분석하는 핵심 역할을 수행하게 됩니다.
As a Forward Deployed Robotics Engineer, you'll serve as the first line of technical defense for our growing fleet of robotic systems deployed across warehouse and external data-collection environments. Our diverse robot fleet—including both static and mobile systems—performs complex manipulation and sensing tasks in real-world settings. When issues arise, you'll be the first responder: analyzing field tickets, reproducing issues, gathering diagnostic data, and driving resolution to ensure maximum fleet uptime.
- Primary Robot Fleet Issue Technical Triage Point: Manage incoming fleet issue ticket queue, prioritize based on fleet-wide implications and operational goals, and triage as hardware, software, or operational issue.
- Fast-Paced Operations: Handle quick turnaround expectations while maintaining diagnostic quality
- On-Site Diagnostics: Perform physical inspections and functional tests at robot stations to verify issue reproduction
- Data Analysis: Analyze telemetry, sensor data, and logs to form and test hypotheses about root causes
- Failure Analysis: Execute technically sound Failure Analysis / Root Cause Analysis procedures
- Cross-Team Collaboration: Partner with hardware and software teams to reproduce and resolve complex issues
- Pattern Recognition: Identify recurring issues across the fleet and surface reliability insights for design improvements
- Documentation: Maintain clear, traceable documentation for every diagnostic and escalation event
- Metrics & Reporting: Track and report issue trends and fleet health metrics to leadership
- Process Improvement: Collaborate with team lead to develop and maintain diagnostic procedures and troubleshooting guides
- Education: B.S. in Robotics, Mechatronics, Systems Engineering, or equivalent experience
- Hardware Knowledge: Proficiency debugging electromechanical systems including actuators, PCBs, cameras, wiring harnesses, and communication hardware
- Software Knowledge: Experience with log parsing and basic scripting for diagnostics (Python or Bash)
- Systems Knowledge: Strong understanding of mechanical, electrical, and software interactions in robotic systems
- Communication: Excellent written and verbal communication, particularly in technical documentation and shift handoffs
- Hands-On Problem Solving Experience: Minimum 2 years work experience with debugging and completing root cause investigations of systems with hardware and software issues
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
